44 Troubleshooting
Starting the Dell Diagnostics From the Drivers and Utilities Media
1
Insert the
Drivers and Utilities
media.
2
Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop; then, shut down your
computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the
next start-up, the computer starts according to the devices specified in the
system setup program.
3
When the boot device list appears, highlight
CD/DVD/CD-RW
and press
<Enter>.
4
Select the
Boot from CD-ROM
option from the menu that appears and
press <Enter>.
5
Typ e
1
to start the CD menu and press <Enter> to proceed.
6
Select
Run the 32 Bit Dell Diagnostics
from the numbered list. If
multiple versions are listed, select the version that is appropriate for your
computer.
7
When the Dell Diagnostics
Main Menu
appears, select the test that you
want to run, and follow the instructions on the screen.
Solving ProblemsFollow these tips when troubleshooting your computer:
• If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed (see
your
Service Manual
at
support.dell.com
).
• If a device does not work, ensure that the device is properly connected.
• If an error message appears on the screen, write down the exact message.
This message may help support personnel to diagnose and fix the
problem(s).
• If an error message occurs in a program, see the program documentation.
NOTE: The procedures in this document were written for the Windows default view,
so they may not apply if you set your Dell computer to the Windows Classic view.