Lockups and Software Problems, Program stops responding | Dell 1310

TURN THE COMPUTER OFF

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.

The computer does not start up

E NSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO

THE ELECTRICAL OUTLET

The computer stops responding

NOTICE: You may lose data if you are unable to perform an operating system shutdown.

— If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.

A program stops responding

E ND THE PROGRAM —

1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.

2Click the Applications tab.

3Click to select the program that is no longer responding.

4Click End Task.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.

C HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then

reinstall the program.

Troubleshooting

47

Image 47

Dell 1310 Lockups and Software Problems, Computer does not start up, Computer stops responding, Program stops responding

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Contents Dell Vostro About Your ComputerFront View Vostro Vostro Back View Video connector Battery USB connector Battery Removal Wireless Switch Quick Setup Setting Up Your Computer Setting Up Your Computer Connecting to the Internet Click Start→ Internet Explorer→ Connect to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Operating System Under Network and Internet, click Connect to the Internet Transferring Information to a New ComputerMicrosoft Windows XP Operating System Microsoft Windows Vista To prepare a new computer for the file transfer Setting Up Your Computer Microsoft Windows Vista Specifications O2MICRO OZ129 USB Lvds Wxga Japan Lithium polymer Cell 221.9 mm 8.736 inches AC Adapter Output current 65 W Page Hard drive in operating status and a Specifications Beep Codes TroubleshootingPower Lights Tools Code Description Suggested Remedy Repetitive Error Messages Troubleshooting Troubleshooting Troubleshooting Click Uninstall When to Use the Dell Diagnostics Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Program stops responding Lockups and Software ProblemsComputer does not start up Computer stops responding Solid blue screen appears Other software problems Start menu Dell Technical Update ServiceAccessing the Dell Support Utility Dell Support Utility Double-Clicking the Dell Support Icon Clicking the Dell Support Icon Identifying Drivers Reinstalling SoftwareReinstalling Drivers and Utilities Drivers Properties Click the Drivers tab→ Roll Back Driver Using the Drivers and Utilities MediaReturning to a Previous Device Driver Version At the Welcome Dell System Owner screen, click Next Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System Restore Undoing the Last System Restore Starting System Restore Enabling System Restore Using Dell PC Restore and Dell Factory Image Restore Windows XP Dell PC Restore Select Repair Your Computer Windows Vista Dell Factory Image Restore Before you Begin Using the Operating System MediaClick Dell Factory Image Restore Reinstalling Windows Finding Information Your call when contacting support Warranty information Obtaining Assistance Getting Help DellConnect Online Services Technical Support and Customer Service Automated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Page Visit support.dell.com Contacting Dell Getting Help Index Index Index Index