Dell 1310, 1710 Lockups and Software Problems

Troubleshooting 47
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety information that shipped with your computer.
The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO
THE ELECTRICAL OUTLET
The computer stops responding
NOTICE: You may lose data if you are unable to perform an operating system
shutdown.
TURN THE COMPUTER OFF —If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
A program stops responding
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2 Click the Applications tab.
3 Click to select the program that is no longer responding.
4 Click End Task .
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
CHECK THE SOFTWARE DOCUMENTATION —If necessary, uninstall and then
reinstall the program.