Lexmark 13B0500, 13B0502, 13B0503, 13B0633, 13B4058, 231, 235, 432, 436, 43W, 4549, 4564, 7013, d01, d02, dn1, dn2, gd1, gd2, X363dn Troubleshooting

Troubleshooting

Solving basic printer problems

If there are basic printer problems, or the pri nter is unresponsive, make sure:

•The power cord is plugged into the printer and a proper ly grounded electrical outlet.

•The electrical outlet is not turned off by any switch or breaker.

•The printer is not plugged in to any surge protectors, uninterrupted power sup plies, or extension cords.

•Other electronic equipment plugged into the outlet is working.

•The printer is turned on. Check the printer power sw itch.

•The printer cable is securely attached to the printer and the host computer, print server, option, or other network

device.

•All options are properly installed.

•The printer driver settings are correct.

Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the

printer back on. This often fixes the problem.

Printer control panel display is blank or displays only

diamonds

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.

If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support.

Understanding printer messages

Answering

The printer is answering a fax call. Wait for t he message to clear.

Call complete

A fax call is completed. Wait for the message to clear.

Clock battery

The real-time clock in the printer has a malfunct ioning battery. This message appe ars until the real-time clock batt ery

is replaced.

Close front door

Close the front door of the printer.

Troubleshooting

174

Contents

Main Contents Additional printer setup............ ........................................... ...........20 Minimizing your printer's environmental impact.....................36 Loading paper and specialty media.............................................41 Paper and specialty media guidelines.........................................55 Scanning to a computer or flash drive......................................102 Understanding printer menus.....................................................107 Maintaining the printer........... ...................................... ................144 Administrative support........... .......................................... ............155 Page Page Safety information Learning about the printer Thank you for choosing this printer! Finding information about the printer Selecting a location for the printer Printer configurations Basic model The following illustration shows th e printer back with its basic feat ures or parts: Page Configured model Basic functions of the scanner Understanding the ADF and scanner glass Using the ADF Using the scanner glass Understanding the printer control panel Page Page # Additional printer setup Installing internal options Installing a flash memory card 1 Page Installing hardware options Installing a 250- or 550-sheet drawer Attaching cables Verifying printer setup Printing a menu settings page Printing a network setup page Setting up the printer software Installing printer software Using the World Wide Web Updating available options in the printer driv er Setting up wireless printing Information you will need to set up th e printer on a wireless network Installing the printer on a wireless netw ork (Windows) Page Installing the printer on a wireless network (Macintosh) Prepare to configure the printer Enter the printer informati on Configure the printer for wireless access Configure your computer to use the pri nter wirelessly Page Installing the printer on a wired network For Windows users For Macintosh users In Mac OS X version 10.5 or later In Mac OS X version 10.4 and earlier In Mac OS X version 10.5 In Mac OS X version 10.4 and earlier Page Minimizing your printer's environmental impact Saving paper and toner Using recycled paper Conserving supplies Saving energy Using Eco-Mode Adjusting Power Saver using the printer c ontrol panel Adjusting Power Saver using the Embedded Web Server Recycling Recycling Lexmark products Recycling Lexmark packaging Returning Lexmark cartridges for reus e or recycling Reducing printer noise Page Loading paper and specialty media Setting the Paper Size and Paper Type Configuring Universal paper settings Specify a unit of measurement Specify the paper height and width Avoiding jams Paper tray recommendations Paper recommendations Loading trays Page Page Page Using a multipurpose or manual feeder Using the multipurpose feeder Opening the multipurpose feeder 1 2 Loading the multipurpose feeder Page Page Using the manual feeder 3 4 WarningPotential Damage: Do not force the paper into the feeder. Forcing the paper causes jams. Paper capacities The capacities of the trays and feeders are based on 75 g/m2 (20 lb) paper. Loading paper and specialty media Linking and unlinking trays Linking trays Unlinking trays Assigning a Custom Type <x> name Changing a Custom Type <x> name Paper and specialty media guidelines Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letter head Using recycled paper and other office papers Storing paper Supported paper sizes, types, and weights Paper types and weights supported by th e printer Paper sizes supported by the printer Page Printing Printing a document For Windows users For Macintosh users Printing from a flash drive Page Printing on both sides of the paper (duplexing) Printing specialty documents Tips on using letterhead Tips on using transparencies Print samples on the transparencies being considered for use before buying large quantities. Printing Tips on using envelopes Tips on using labels Tips on using card stock Printing information pages Printing a font sample list Printing a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer c ontrol panel Canceling a print job from the computer Page Copying Making copies Making a quick copy Copying using the ADF Copying using the scanner glass Copying photos Copying on specialty media Copying to transparencies Copying to letterhead Customizing copy settings Copying from one size to another Making copies using paper from a selected tr ay Copying on both sides of the paper (duple xing) Reducing or enlarging copies Making a copy lighter or darker Adjusting copy quality Collating copies Placing separator sheets between copies Copying multiple pages onto a single sheet Pausing the current print job to make copies Placing an overlay message on each page Canceling a copy job 2 Improving copy quality E-mailing Getting ready to e-mail Setting up the e-mail function Setting up the address book Creating an e-mail shortcut using the Embedded Web Server E-mailing a document Sending an e-mail using the keypad Using the address book Manually entering an e-mail address Sending an e-mail using a shortcut number Sending an e-mail using the address book Canceling an e-mail Faxing Getting the printer ready to fax Initial fax setup Using the printer control panel fo r fax setup Using the Embedded Web Server for fax s etup Choosing a fax connection Connecting to an analog telephone line 1 2 Connecting to a DSL service 1 2 Connecting to a PBX or ISDN system Connecting to a distinctive ring service Connecting the printer and a telephone or answering machine to the same telephone line Connecting to an adapter for your countr y or region Countries or regions except Austri a, Germany, and Switzerland Page Page Connecting to a computer with a modem Setting the outgoing fax name and numbe r Setting the date and time Turning daylight saving time on or off Sending a fax Sending a fax using the printer control panel Sending a fax using the computer For Mac OS X version 10.5 or later users Creating shortcuts Creating a fax destination shortcut using t he Embedded Web Server Creating a fax destination shortcut using the printer control panel Using shortcuts and the address book Using fax shortcuts Using the address book Customizing fax settings Changing the fax resolution Printing incoming faxes on both sides of the paper (duplexing) Making a fax lighter or darker Sending a fax at a scheduled time Forwarding a fax Viewing a fax log Blocking junk faxes Canceling an outgoing fax Understanding fax options Original Size Content Sides (Duplex) Improving fax quality Scanning to a computer or flash drive Scanning to a computer Scanning to a flash drive Understanding the Scan Center features Understanding scan profile options Quick Setup Format Type Compression Default Content Improving scan quality Page Understanding printer menus Menus list Paper menu Default Source menu Size/Type menu Configure MP menu This menu is available only on printer models equipped with multipurpose feeders. Paper Texture menu Paper Weight menu Paper Loading menu Custom Types menu Custom Scan Sizes menu Universal Setup menu Reports menu Reports menu Note: When you select a menu item from the Reports menu, the indicated r eport prints. Network/Ports menu Active NIC menu Network menu Network Reports menu Network Card menu TCP/IP menu IPv6 menu Network/Ports Standard Network or Network <x> Std Network Setup or Net <x> Setup IPv6 Wireless menu Network/Ports Network <x> Net <x> Setup Wireless AppleTalk menu USB menu Page Settings menu General Settings menu Copy Settings menu Page Fax Settings menu General Fax Settings Fax Send Settings Fax Receive Settings Fax Log Settings Speaker Settings Distinctive Ring Settings Flash Drive menu Flash Drive menu Scan Settings Print Settings Print Settings Setup menu Finishing menu Note: Certain options are not available on selected pr inter models. Quality menu Utilities menu PDF menu PostScript menu PCL Emul menu Image menu Set Date and Time Page Maintaining the printer Cleaning the exterior of the printer Cleaning the scanner glass Cleaning the ADF separator rollers Storing supplies Checking the status of supplies from a network computer Moving the printer to another location Shipping the printer Ordering supplies Ordering toner cartridges 1 2 3 Recommended toner cartridges and part numbers Replacing supplies Replacing the toner cartridge 1 Page 5 6 Replacing the photoconductor kit Page Page Page Administrative support Finding advanced networking and administrator information Restoring the factory default settings Using the Embedded Web Server Viewing reports Checking the device status Restricting access to printer menus Setting up e-mail alerts Configuring supply notifications Copying printer settings to other printers Page Clearing jams Clearing jams Understanding jam messages and locations Jam message numbers and how to access each jam 200-201 paper jams 1 Page 202 paper jam Page 231 paper jam 233 paper jam 234 paper jam 235 paper jam 242 paper jam 251 paper jam 290294 paper jams Page Page Page Page Troubleshooting Solving basic printer problems Printer control panel display is blank or displays only diamonds Understanding printer messages Answering Page Page Page Page 37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory to collate job 38 Memory full 39 Complex page, some data may not have printed 51 Defective flash detected 53 Unformatted flash detected 54 Network <x> software error 54 Standard network software erro r 56 Standard USB port disabled 58 Too many flash options installed 84 PC Kit life warning 84 Replace PC Kit 88.yy Cartridge is low 200.yy Paper jam 201.yy Paper jam 202.yy Paper jam 231.yy Paper jam 233.yy Paper jam 234.yy Paper jam 235.yy Paper jam 24x.yy Paper jam 251.yy Paper jam 290292 ADF Scanning Jams 293 Paper Missing 293.02 Flatbed Cover Open 294 ADF Jam 840.01 Scanner Disabled 840.02 Scanner Auto Disabled Solving printing problems Jobs do not print MAKE SURE THE PRINTER IS READY TO PRINT C HECK TO SEE IF THE STANDARD EXIT BIN IS C HECK TO SEE IF THE PAPER TRAY IS Job takes longer than expected to print REDUCE THE COMPLEXITY OF THE PRINT JOB CHANGE THE PAGE PROTECT SETTING TO OFF 2 3 4 5 6 C HANGE ENVIRONMENTAL Solving copy problems Copier does not respond Scanner unit does not close Poor copy quality THE SCANNER GLASS MAY BE DIRTY THE COPY IS TOO LIGHT OR TOO DARK C HECK THE QUALITY OF THE ORIGINAL U NWANTED TONER IS IN THE Solving scanner problems Checking an unresponsive scanner Scan was not successful Scanning takes too long or freezes the computer O THER SOFTWARE PROGRAMS MAY BE INTERFERING WITH Close all programs not being used. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. Solving fax problems Caller ID is not shown Cannot send or receive a fax C HECK THE PRINTER C HECK THE TELEPHONE WALL 1 2 3 4 5 REVIEW THIS DIGITAL PHONE SERVICE CHECKLIST TEMPORARILY DISABLE CALL WAITING VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION THE PRINTER MEMORY MAY BE FULL 1 2 Can send but not receive faxes Can receive but not send faxes MAKE SURE THE PRINTER IS IN FAX MODE MAKE SURE THE DOCUMENT IS LOADED PROPERLY MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY Solving option problems Option does not operate correctly or quits after it is installed RESET THE PRINTER C HECK TO SEE IF THE OPTION IS CONNECTED TO THE 1 2 3 Solving paper feed problems Paper frequently jams MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY Paper jam message remains after jam i s cleared Solving print quality problems Isolating print quality problems 1 2 3 4 5 6 Blank pages Characters have jagged or uneven edges C HECK THE PRINT QUALITY MAKE SURE DOWNLOADED FONTS ARE SUPPORTED Clipped images Ghost images THE PHOTOCONDUCTOR KIT IS DEFECTIVE C HECK THE M EDIA T YPE Incorrect margins C HECK THE P AGE SIZE Paper curl Print is too dark C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST 1 2 3 4 Print is too light C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST 1 2 3 4 THE TONER IS LOW Skewed print CHECK THE PAPER GUIDES Toner fog or background shading appears on t he page THERE IS TONER IN THE PAPER PATH Toner rubs off Make sure the Paper Type setting matc hes the paper loaded in the tray . C HECK THE P APER T EXTURE Make sure the Paper Texture setting matches the paper loaded in the tray. Toner specks Streaked horizontal lines THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE MAKE SURE THE PAPER PATH IS CLEAR THERE MAY BE EXCESS TONER IN THE PAPER PATH Streaked vertical lines THE TONER CARTRIDGE IS DEFECTIVE MAKE SURE THE PAPER PATH IS CLEAR THERE MAY BE EXCESS TONER IN THE PAPER PATH Solid black or white streaks appear on transparencies or paper MAKE SURE THE FILL PATTERN IS CORRECT Embedded Web Server does not open CHECK THE NETWORK CONNECTIONS CHECK THE NETWORK SETTINGS Contacting Customer Support Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Page Page Power consumption Product power consumption Power Saver Off mode Total energy usage European Community (EC) directives conformity Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada Regulatory notices for telecommunicatio n terminal equipment Notice to users of the US telephone network: FCC requirements South Africa telecommunications not ice Notice to users of the Canadian telephone network Avis rserv aux utilisateurs du rseau tlphonique du Canada Notice to users of the New Zealand telephone network Using this product in Switzerland Utilisation de ce produi t en Suisse Verwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Notice to Users in the European Union Regulatory notices for wireless products Exposure to radio frequency radiation Notice to users in Brazil Industry Canada (Canada) Industry Canada (Canada) Taiwan NCC RF notice statement Notice to users in the European Union Notices Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WARRA NTY AND LICENSE AGREEMENTS DEVICE LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a b c d MICROSOFT CORPORATION NOTICES Index Numerics A B C D E F G H I J L O P Q R S T U V W