APC Battery Management System manual Troubleshooting, Management Card, Problem Solution

Battery Management System

USER’S GUIDE

®

Troubleshooting

Management Card

Access problems (Battery Management System

Management Card)

Problem	Solution
Unable to ping the	Is the Management Card’s Status LED (on the front panel of the
Management Card	master controller) green, indicating it is running its SNMP agent
	on the network? If yes, try to ping another node on the same
	network segment as the Management Card. If that fails, it is not
	a Management Card problem.
	If the Status LED is not green, or if the ping test of another node
	succeeds, perform the following checks:
	• Verify all network connections.
	• Verify the IP addresses of the Management Card and the NMS.
	• Verify the default gateway (or router) IP address if the NMS is
	on a different physical network (or subnetwork) from the
	Management Card.
	• Verify the number of subnet bits for the Management Card’s
	subnet mask.
The terminal	Before you can use a terminal to configure the Battery
program cannot	Management System, you must shut down any application,
allocate the	service, or program using the communications port.
communications
port when you try to
configure the
Battery
Management
System

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