APC Battery Management System manual Browsers

Battery Management System

USER’S GUIDE

®

Problem	Solution
Cannot access the	Make sure that you did not change the baud rate. Try 2400,
control console	9600, 19200, or 38400.
through a serial
connection
Cannot access the	• Make sure you are using the correct access method (Telnet or
control console	SSH). An Administrator can enable these access methods
remotely	through the Telnet/SSH option of the Network menu. By
	default, Telnet is enabled. Enabling SSH automatically disables
	Telnet.
	• For Secure SHell (SSH), the Battery Management System may
	be creating a host key. The Battery Management System can
	take up to 5 minutes to create this host key, and SSH is not
	accessible during that time.
Cannot access the	• Verify that HTTP or HTTPS access is enabled.
Web interface	• Make sure you are specifying the correct URL — one that is
	consistent with the security system used by the Battery
	Management System. SSL requires https, not http, at the
	beginning of the URL.
	• Verify that you can ping the adapter.
	• Verify that you are using a Web browser that is supported for
	the Battery Management System. See Supported Web
	browsers.
	• If the Battery Management System has just restarted and SSL
	security is being set up, the Battery Management System may
	be generating a server certificate. The Battery Management
	System can take up to 5 minutes to create this certificate, and
	the SSL/TLS server is not available during that time.
Cannot access the	1. Verify that HTTP access is enabled.
Web interface	2. Verify that you can ping the adapter.
	3. Verify that you are using a Web browser that is supported for
	the Battery Management System. See Supported Web
	browsers..

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