APC Battery Management System manual Obtaining service service contracts

Battery Management System

USER’S GUIDE

®

Obtaining service (service contracts)

If you could not resolve the problem using the information in Troubleshooting, contact APC Worldwide Customer Support at a phone number listed at the end of this manual, and be ready to provide the following:

•The Battery Management System’s serial number, which is on the top of the unit

•A description of the problem

•Information about your service contract.

If phone consultation cannot solve the problem, you need on-site service by an APC technician. See your service contract for information.

Do not attempt to remove the Management Card. The terms of your warranty and service contract require that service be

Warning performed by an authorized APC technician only.

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