APC Battery Management System Obtaining service (service contracts)

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USER’S GUIDE Battery Management System
175
Obtaining service (service contracts)
If you could not resolve the problem using the information in
Troubleshooting, contact APC Worldwide Customer Support at a phone
number listed at the end of this manual, and be ready to provide the
following:
• The Battery Management System’s serial number, which is on the top
of the unit
• A description of the problem
• Information about your service contract.
If phone consultation cannot solve the problem, you need on-site service by
an APC technician. See your service contract for information.
Warning
Do not attempt to remove the Management Card. The terms
of your warranty and service contract require that service be
performed by an authorized APC technician only.