Dell 2150cn/2150cdn - page 431

DELL CONFIDENTIAL – PRELIMINARY 9/13/10 - FOR PROOF ONLY

429

Troubleshooting

Contents

Main Page Page 2 5 Preparing Printer Hardware 6 Installing Optional Accessories 7 Connecting Y our Printer 8 Setting the IP Address 9 Loading Paper 10 Installing Printer Drivers on the Windows Computers 93 4 11 Installing Printer Drivers on the Macintosh Computers 121 12 Installing Printer Drivers on the Linux Computers (CUPS) 127 Using Your Printer 139 13 Dell Printer Configuration W eb T ool 6 14 Print Media Guidelines 15 Loading Print Media 16 Operator Panel Printing 237 8 17 Printing Know Your Printer 257 18 Understanding the T ool Box Menus 10 19 Understanding the Printer Menus 20 Understanding Y our Printer Software 12 21 Understanding Fonts 22 Understanding Printer Messages 23 Printing W ith W eb Services on Devices (WSD) 361 24 Specifications Maintaining Your Printer 369 25 Maintaining Y our Printer 14 26 Removing Options 27 Clearing Jams Troubleshooting 429 28 Troubleshooting Guide Page 16 Appendix 475 B Appendix Page Page Notes, Notices, and Cautions 20 As for RSA BSAFE UNITED STATES GOVERNMENT RESTRICTED RIGHTS Dell 2150cn/2150cdn Color Printer User's Guide Page Finding Information 24 CAUTION: Page 26 Product Features This chapter describes the product features and indicates their links. 28 About the Printer Front and Rear View Front View Rear View Space Requirements Page Ordering Supplies Page Page Page Page Preparing Printer Hardware Removing Tape Page Page Page Installing Optional Accessories Installing the Optional Memory Module Page Page Page Updating Your Driver to Detect Memory Module Installing the Optional 250-Sheet Feeder Page Page Page 50 (Set) appears, and then press the Paper Type Updating Your Driver to Detect 250-Sheet Feeder Installing the Optional Wireless Adapter Verifying the Contents of the Box Installing the Wireless Adapter Using Video Instructions (Recommended) Installing the Optional Wireless Adapter Page Determining the Wireless Network Settings 56 Configuring the Optional Wireless Adapter Using Wizard Setup to Configure a Wireless Adapter Page Using Advanced Setup to Configure a Wireless Adapter Page Page Page Page Page Page Constructing a New Wireless Network Environment for Your Computer Page Page Page Page Page Page Page Page Page Page Page Page Connecting Your Printer Connecting Printer to Computer or Network Direct Connection Network Connection Turning on the Printer Setting the IP Address Assigning an IP Address When Using the Easy Setup Navigator Page Page Verifying the IP Settings Verifying the Settings Using Printer Settings Report Verifying the Settings Using Ping Command Page Loading Paper Page Page Page Installing Printer Drivers on the Windows Computers Identifying Printer Driver Pre-install Status Disabling Firewall Before Installing Printer Software Inserting the Drivers and Utility CD Direct Connection Setup Page Page Network Connection Setup Network Printer Setup on a Local Network Page Page Page Page Page Network Printer Setup on a Remote Network Page Page Page Page Page Page Setting Up for Shared Printing Page Point and Print Page Peer-to-Peer Page Page Page Page Page Installing Printer Drivers on the Macintosh Computers Installing the Drivers and Software Adding a Printer on Mac OS X 10.5 or 10.6 Page Adding a Printer on Mac OS X 10.4.11 Adding a Printer on Mac OS X 10.3.9 Page Configuring Settings Installing Printer Drivers on the Linux Computers (CUPS) Operation on Red Hat Enterprise Linux 4 WS/5 Client Page Page Operation on SUSE Linux Enterprise Desktop 10 Page Page Setting the Password for Authority as the Printer Administrator Operation on SUSE Linux Enterprise Desktop 11 Page Page Setting the Password for Authority as the Printer Administrator Page Page Page Dell Printer Configuration Web Tool Overview Page Using the Dell Printer Configuration Web Tool Printer Status Printer Jobs Printer Settings Page Online Help Order Supplies at: Contact Dell Support at: Setting Up the Dell Printer Configuration Web Tool Setting Up From Web Browser Page Page Setting Up From Operator Panel Page Display Format Top Frame Page Left Frame Right Frame Changing the Settings of the Menu Items Details of the Menu Items Page 154 Printer Status Printer Status To check the status of the consumables, trays, and covers. Printer Jobs Page Printer Settings Page 160 Page 162 Page 164 Page 166 USB Settings To change USB settings on your printer. PCL Settings Page Page Page Page Page Page Page Print Server Settings Page Page 178 Page 180 E-Mail Alert Setup Page 182 Page 184 TCP/IP To configure the IP address, subnet mask, and gateway address of the printer. 186 Page Page Page Page Page 192 Bonjour (mDNS) To configure the detailed settings of Bonjour. SNMP To configure the detailed settings of SNMP. SNMP v1/v2c 194 SNMP v3 196 LLTD To specify the maximum number of devices. Wireless LAN Page 198 Reset Print Server Page 200 SSL/TLS To specify the settings for the SSL encryption communication to the printer. SSL/TLS (Generate Self-Signed Certificate) To generate a self-signed certificate. Page 202 802.1x To specify the settings for IEEE 802.1x authentication for encrypted communication to the printer. IP Filter (IPv4) To specify the IP address and subnet mask to be permitted or denied access to the printer. Copy Printer Settings Print Volume Page 206 Print User Settings (Confirm/Change, Create) Tray Settings 208 Print Media Guidelines Paper Paper Characteristics Recommended Paper Unacceptable Paper Selecting Paper Selecting Pre-Printed Media and Letterheads Selecting Pre-Punched Paper Printing on a Letterhead (Pre-Printed and Pre-Punched Paper) 214 NOTE: Envelopes Labels Storing Print Media 218 Identifying Print Media and Specifications The following tables show print media information. Supported Paper Sizes Supported Paper Types Paper Type Specifications 220 Loading Print Media Capacity Print Media Dimensions Loading Print Media in the Standard 250-Sheet Tray and the Optional 250-Sheet Feeder Page Page Loading Envelopes in the Standard 250-Sheet Tray and Optional 250- Sheet Feeder Page Loading Letterhead (Pre-Printed and Pre-Punched Paper) NOTE: Loading Print Media in the SSF Loading an Envelope in the SSF Page Using the SSF Linking Trays Operator Panel Using the Operator Panel Buttons Printing a Panel Settings Page Page Page Page Page Printing Tips for Successful Printing Tips on Storing Print Media Avoiding Paper Jams Sending a Job to Print Canceling a Print Job Canceling a Job From the Operator Panel Canceling a Job From a Computer Running Windows Duplex Printing Duplex Printing With Duplexer (Dell 2150cdn Color Printer Only) Duplex Printing Without Duplexer (Dell 2150cn Color Printer Only) Page Using Booklet Print (Dell 2150cn and 2150cdn Models) Using the Stored Print Function Secure Print Private MailBox Print Public MailBox Print Proof Print Storing Print Jobs Printing the Stored Jobs Specifying Your Password on the Operator Panel (Secure Print/Private MailBox Print) Deleting Stored Jobs Printing a Report Page Printing Font Sample List Printer Settings Using the Operator Panel to Change the Printer Settings Using the Dell Printer Configuration Web Tool to Change the Printer Settings Page Resetting Defaults Adjusting the Language Page Page Page Understanding the Tool Box Menus Printer Settings Report Printer Information 260 Menu Settings To display the menu settings of the printer. Page 262 Reports TCP/IP Settings Printer Maintenance System Settings 266 Page 268 Date & Time To specify the date and time. Paper Density Color Registration Adjustment Page Adjust Altitude Reset Defaults Non-Dell Toner Initialize Print Meter Tray Settings 274 Page 276 TCP/IP Settings To configure TCP/IP settings. Network Settings Diagnosis Chart Print Machine Check Paper Wrinkle Check Mode 280 Environment Sensor Info Clean Developer Refresh Mode Resetting Defaults Page Understanding the Printer Menus Report / List Printer Setting Panel Settings PCL Fonts List Admin Menu Page Page Page 288 Font To specify the default font from the fonts registered in the printer. Page Page Page Page Network Page Page 296 Reset Wireless Page 298 Protocol Page Page USB Settings System Settings Page Page Page Page Page Page 308 Secure Job Exp. To specify the date and time to delete the files stored as Secure Print in the RAM disk. Page Maintenance Page 312 Adjust Fuser To adjust the fuser temperature setting for each paper type. Auto Reg Adj Purpose: To specify whether to automatically perform color registration adjustment. Color Reg Adj To manually perform color registration adjustment. Page Page Page Secure Settings Tray Settings Page Page Page Panel Language Print Menu Secure Print Private Mail Box 324 Public Mail Box To specify whether and how to print the job stored in the Public Mail Box. Proof Print Panel Lock Enabling the Panel Lock Disabling the Panel Lock Resetting Defaults Page Understanding Your Printer Software Page Printer Settings Utility Status Window Tool Box Updater Troubleshooting Status Monitor Widget for Macintosh Status Monitor Widget Feature Before Installing the Status Monitor Widget Installing the Status Monitor Widget Opening and Closing the Status Monitor Widget Printer Status Window Page Order Window Preferences Status Monitor Console for Linux Status Monitor Console Feature Before Installing the Status Monitor Console Installing the Status Monitor Console Starting the Status Monitor Console Printer Selection Window Printer Status Window Dell Supplies Management System Window Page Service Tag Window Settings Window Page Page Understanding Fonts Typefaces and Fonts Weight and Style Pitch and Point Size Bitmapped and Scalable Fonts Page Resident Fonts Symbol Sets Symbol Sets for PCL 5/PCL 6 Page Page Understanding Printer Messages 356 Page 358 Page 360 Printing With Web Services on Devices (WSD) Adding Roles of Printer Services Printer Setup Installing a Printer Driver Using the Add Printer Wizard Page Page Specifications Operating System Compatibility Memory Power Supply Dimensions 366 Page Description Language (PDL)/Emulation, Operating System, and Interface MIB Compatibility Environment Operation Print Quality Guarantee Storage Altitude Cables Your interconnection cable must meet the following requirements: Page Page Page Maintaining Your Printer Determining the Status of Supplies Conserving Supplies Ordering Supplies Storing Print Media Storing Consumables Replacing the Toner Cartridges Removing the Toner Cartridge Installing a Toner Cartridge Page Replacing the Print Head Device (PHD) Unit Removing the PHD Unit Page Page Page Page Page Page Replacing the Retard Roller Removing the Retard Roller in the Standard 250-Sheet Tray Page Cleaning Inside the Printer Cleaning the Feed Roller Page Page Page Page Cleaning the CTD Sensor Page Page Page Adjusting Color Registration Printing the Color Registration Chart Determining Values Page Entering Values Page Page Page Removing Options Removing the Optional Memory Module Page Page Removing the Optional 250-Sheet Feeder Page Removing the Optional Wireless Adapter Page Page Clearing Jams Avoiding Jams Identifying the Location of Paper Jams Clearing Paper Jams From the SSF Page Page Clearing Paper Jams From the Standard 250- Sheet Tray Page Page Page Clearing Paper Jams From the Fuser Page Page Clearing Paper Jams From the Duplexer Page Clearing Paper Jams From the Optional 250-Sheet Feeder Page Page Page Page Page Troubleshooting Guide Basic Printer Problems Display Problems 432 Printing Problems Page Print Quality Problems Auger mark Wrinkled/Stained paper Damage on the leading edge of paper The output is too light 436 Page Toner smears or print comes off 438 Random spots/Blurred images The entire output is blank 440 Page Streaks appear on the output 442 Part or the entire output is black Pitched color dots 444 Vertical blanks Ghosting 446 Page 448 Light-induced fatigue Fog Bead-Carry-Out (BCO) Jagged characters 450 Banding Auger mark 452 Wrinkled/Stained paper 454 Damage on the leading edge of paper Jam/Alignment Problems The top and side margins are incorrect Color registration is out of alignment Page 458 Images are skewed Standard 250-Sheet Tray Misfeed Jam Page SSF Misfeed Jam 460 Page Optional 250-Sheet Feeder Misfeed Jam 462 Regi Jam (Exit Sensor On JAM) Exit Jam (Exit Sensor Off JAM) 464 Standard 250-Sheet Tray/Optional 250-Sheet Feeder Multi-feed Jam SSF Multi-feed Jam Noise 466 Problems With Installed Optional Accessories Other Problems 468 Page Contacting Service Page Page Page Page Page Page Appendix Dell Technical Support Policy Online Services Warranty and Return Policy Recycling Information Contacting Dell Page Page Index Symbols Numerics A B C D E F G H I J L M N O P Page Q R S Page T U V W X