Dell 2500 manual Problems With Your Order, AutoTech Service

•Electronic Support Service support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only)

•Electronic Quote Service sales@dell.com

apmarketing@dell.com (for Asian/Pacific countries only)

•Electronic Information Service info@dell.com

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.

When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service. For the telephone number to call, see "Dell Contact Numbers."

TechFax Service

Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information.

Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate. For the TechFax telephone number to call, see "Dell Contact Numbers."

Automated Order-Status System

You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see "Dell Contact Numbers."

Technical Support Service

Dell's industry-leading hardware technical-support service is available 24 hours a day, seven days a week, to answer your questions about Dell hardware.

Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one toll-free call, usually in less than 10 minutes. When you call, our experts can refer to records kept on your Dell system to better understand your particular question. Our technical support staff use computer-based diagnostics to provide fast, accurate answers to questions.

To contact Dell's technical support service, see "Before You Call" and then call the number for your country as listed in "Dell Contact Numbers."

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see "Dell Contact Numbers."

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit Dell's website at http://www.dell.com/. For the telephone number to call to speak to a sales specialist, see "Dell Contact Numbers."

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1.Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see "Dell Contact Numbers."

2.Include a copy of the invoice and a letter describing the reason for the return.

3.Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.