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Getting Help Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide
Help Overview
Dell Contact Numbers
Help Overview
This section describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to contact Dell for technical or
customer assistance.
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Complete the procedures in "Troubleshooting Your System."
2. Run the Dell diagnostics.
3. Make a copy of the Diagnostics Checklist, and fill it out.
4. Use Dell's extensive suite of online services available at Dell's website (http://www.dell.com) for help with installation and troubleshooting procedures.
For more information, see "World Wide Web."
5. If the preceding steps have not resolved the problem, call Dell for technical assistance.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not
have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support Service" and "Before You Call."
Help Tools
Dell provides a number of tools to assist you. These tools are described in the following sections.
World Wide Web
The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access most of the
services described in this section, including AutoTech, TechFax, order status, technical support, and product information.
You can access Dell's support website at http://support.dell.com. To select your country, click the map that appears. The Welcome to support.dell.com page
opens. Enter your system information to access help tools and information.
Dell can be accessed electronically using the following addresses:
lWorld Wide Web
http://www.dell.com/
http://www.dell.com/ap/ (for Asian/Pacific countries only)
http://www.euro.dell.com (for Europe only)
http://www.dell.com/la (for Latin American countries)
lAnonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
NOTE: Dell's Express Service Code system may not be available in all countries.
NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information
on availability.