4. Include any accessories that belong with the item(s) being returned (such as power cables, software diskettes, and guides) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to
Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Before You Call
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at
the computer system itself. Make sure that the system documentation is available.
The following table provides country-specific access codes and telephone numbers, websites, and email addresses that you can use to contact Dell.
The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need
assistance in determining which codes to use, contact a local or an international operator.
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
CAUTION: Before servicing any components inside your computer, see "Safety First—For You and Your System."