4Contents
Solving Problems . . . . . . . . . . . . . . . . . . . . 35
Power Problems . . . . . . . . . . . . . . . . . . 35
Memory Problems . . . . . . . . . . . . . . . . . 36
Lockups and Software Problems. . . . . . . . . . 37
5 Reinstalling Your Operating System . . . 41Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 41
What Is a Driver? . . . . . . . . . . . . . . . . . . 41
Identifying Drivers . . . . . . . . . . . . . . . . . 42
Reinstalling Drivers and Utilities . . . . . . . . . . 42
Using the Drivers and Utilities media. . . . . . . . 43
Restoring Your Operating System . . . . . . . . . . . . 44
Using Microsoft Windows System Restore. . . . . 45
Using Dell Factory Image Restore . . . . . . . . . 46
Using the Operating System Media. . . . . . . . . 47
6 Finding Information . . . . . . . . . . . . . . . . 497 Getting Help. . . . . . . . . . . . . . . . . . . . . . 51Obtaining Assistance . . . . . . . . . . . . . . . . . . 51
Technical Support and Customer Service . . . . . 52
DellConnect™. . . . . . . . . . . . . . . . . . . . 52
Online Services . . . . . . . . . . . . . . . . . . . 52
AutoTech Service. . . . . . . . . . . . . . . . . . 53
Automated Order-Status Service. . . . . . . . . . 53
Problems With Your Order. . . . . . . . . . . . . . . . 53
Product Information . . . . . . . . . . . . . . . . . . . 54
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