Dell E1405 Double-Clicking the Dell Support Icon, Program stops responding or crashes repeatedly

Accessing the Dell Support Utility	84
Clicking the Dell Support Icon	85
Double-Clicking the Dell Support Icon	85
Drive Problems	85
CD and DVD drive problems	85
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray	86
If you hear an unfamiliar scraping or grinding sound	86
Hard drive problems	86
E-Mail, Modem, and Internet Problems	86
Error Messages	88
ExpressCard Problems	91
IEEE 1394 Device Problems	92
Keyboard Problems	92
External Keyboard problems	92
Unexpected characters	93
Lockups and Software Problems	93
The computer does not start up	93
The computer stops responding	93
A program stops responding or crashes repeatedly	93
A program is designed for an earlier Microsoft® Windows® operating system 94
A solid blue screen appears	94
Dell MediaDirect problems	94
Other software problems	95
Memory Problems	95
Network Problems	96
Power Problems	96
Ensuring Sufficient Power for Your Computer	97
Printer Problems	97
Scanner Problems	98
Sound and Speaker Problems	98
No sound from integrated speakers	98
No sound from external speakers	98
No sound from headphones	99

Contents

7