Troubleshooting | Dell 640M, E1405 specification

bPress and hold the <Fn> key while powering the system on.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities CD.

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.

•During the assessment, answer any questions that appear.

•If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

•If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell.

If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue.

4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

Starting the Dell Diagnostics From the Drivers and Utilities CD

1Insert the Drivers and Utilities CD.

2Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

3When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.

4Select the Boot from CD-ROM option from the menu that appears and press <Enter>.

5Type 1 to start the ResourceCD menu and press <Enter> to proceed.

6Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

7When the Dell Diagnostics Main Menu appears, select the test you want to run.

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Troubleshooting

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Dell 640M, E1405 owner manual Troubleshooting

Contents

Dell Inspiron 640M/ E1405 W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Configuring Power Management Settings Setting Display Resolution and Refresh RateMicrosoft Windows Logo Key Functions Removing a Media Memory Card or Blank Contents Connecting Your Computer to a TV or Audio DeviceComposite Video and S/PDIF Digital Audio Starting the Dell Diagnostics From Your Hard Drive Connecting to a Mobile Broadband NetworkSetting up your Bluetooth Connection What You Need to Establish a Wlan Connection If you hear an unfamiliar scraping or grinding sound Ensuring Sufficient Power for Your ComputerDouble-Clicking the Dell Support Icon Program stops responding or crashes repeatedly 100 Using Microsoft Windows XP System Restore 104Removing and Installing Optical Drives 114 If only part of the display is readable 101 128 Internal Card With Bluetooth Wireless Technology 128Dell Technical Support Policy U.S. Only 168 Contents 130 170 Finding Information Warranty informationSupport.dell.com Microsoft Windows License Label Service Tag and Express Service CodeService Code to direct Enter the Express How to use Windows XP For your configurationSoftware upgrades and troubleshooting hints Click the topic that describes your problem Wizard, hotkeys, and other items controlled by Dell How to reinstall my operating systemQuickSet Front View Tour of Your ComputerTour of Your Computer V I C E S T a T U S L I G H T S Tour of Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Left Side View D I O C O N N E C T O R S Right Side View Back View Bottom View Tour of Your Computer Setting Up Your Internet Connection Setting Up Your ComputerConnecting to the Internet Setting Up Your Computer Transferring Information to a New Computer Click Finish Click Finished and restart the new computer Setting Up a Printer Connecting a USB Printer Printer Cable Surge Protectors Power Protection DevicesUninterruptible Power Supplies Line Conditioners Switching the Video Image Using the DisplayAdjusting Brightness Setting Display Resolution and Refresh Rate Using the Display Using the Keyboard and Touch Pad Using the Keyboard and Touch PadNumeric Keypad Key Combinations Microsoft Windows Logo Key Functions Speaker FunctionsOpens the Search Results-Computer dialog box Touch Pad Customizing the Touch Pad Battery Performance Using a BatteryUsing a Battery Microsoft Windows Power Meter Checking the Battery ChargeDell QuickSet Battery Meter Check the Battery Charge Power Management Modes Conserving Battery PowerLow-Battery Warning Check the Battery Health Hibernate Mode Replacing the Battery Charging the BatteryConfiguring Power Management Settings Storing a Battery Using CDs, DVDs, and Other Multimedia Using CDs, DVDs, and Other MultimediaPlaying CDs or DVDs Adjusting the Volume DVD player includes the following basic buttons Adjusting the Picture Microsoft Windows XP If the computer is on or in standby mode Using Dell Media Experience and Dell MediaDirectIf the computer is off or in hibernate mode Dell MediaDirect and Dell Media Experience Help Reinstallation CDRepair Utility CD Repairing Dell MediaDirect Reinstalling Dell MediaDirect Connecting Your Computer to a TV or Audio Device Using CDs, DVDs, and Other Multimedia Video and Standard Audio Standard S-video cable Standard audio cable Video and S/PDIF Digital Audio Composite video adapter Video cable Composite Video and Standard Audio Composite Video and S/PDIF Digital Audio Composite video adapter Pdif digital audio cable Component Video and Standard Audio Using CDs, DVDs, and Other Multimedia Component Video and S/PDIF Digital Audio Component video adapter 2 S/PDIF digital audio cable Configuring DVD Playback Using Headphones Enabling S/PDIF Digital Audio Enabling the Display Settings for a TV Using CDs, DVDs, and Other Multimedia Using ExpressCards Using ExpressCardsInstalling an ExpressCard ExpressCard Types Removing an ExpressCard or Blank Media Memory Card Types Media Memory Card Blanks Installing a Media Memory Card Removing a Media Memory Card or Blank Using ExpressCards Network Setup Wizard Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem Setting Up a Network Checking Your Wireless Network Card Wireless Local Area Network WlanWhat You Need to Establish a Wlan Connection Setting Up a New Wlan Connecting to a Wireless Local Area Network Determining the Wireless Network Device Manager Enabling/Disabling the Wireless Network Card Completing the Connection to the Wlan Mobile Broadband or Wireless Wide Area Network Wwan Connecting to a Mobile Broadband Network Setting up your Bluetooth Connection Bluetooth NetworkConnecting to a Bluetooth Network Setting Up a Network Security Cable Lock PasswordsSecuring Your Computer Securing Your Computer Computer Tracking Software If Your Computer Is Lost or Stolen Dell Diagnostics TroubleshootingDell Technical Update Service When to Use the Dell Diagnostics Troubleshooting Option Function Dell Diagnostics Main MenuTab Function Accessing the Dell Support Utility Dell Support Utility Clicking the Dell Support Icon Drive ProblemsCD and DVD drive problems Double-Clicking the Dell Support Icon Problems writing to a CD/DVD-RW drive Mail, Modem, and Internet ProblemsHard drive problems If you hear an unfamiliar scraping or grinding sound Attachments Error Messages Troubleshooting Troubleshooting ExpressCard Problems Windows taskbar. Ensure that the card is listed Keyboard Problems Ieee 1394 Device ProblemsExternal Keyboard problems Computer does not start up Lockups and Software ProblemsUnexpected characters Computer stops responding Dell MediaDirect problems Solid blue screen appears Memory Problems Other software problems Network Problems Power Problems Printer Problems Ensuring Sufficient Power for Your Computer No sound from integrated speakers Scanner ProblemsSound and Speaker Problems No sound from external speakers Touch Pad or Mouse Problems No sound from headphones If the display is difficult to read Video and Display ProblemsIf the display is blank 100 If only part of the display is readable What Is a Driver?Drivers Identifying Drivers Using Windows XP Device Driver Rollback Reinstalling Drivers and UtilitiesUsing the Drivers and Utilities CD Resolving Software and Hardware Incompatibilities 103 Using Microsoft Windows XP System Restore Restoring Your Operating System Restoring the Computer to an Earlier Operating State 105 Using Dell PC Restore by Symantec Before You Begin Using the Operating System CDRemoving Dell PC Restore 107 To reinstall Windows XP, you need the following items Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your Computer Before Working Inside Your Computer Hard Drive 111 To replace the hard drive in the hard drive bay Returning a Hard Drive to Dell 113 Optical Drives Removing and Installing Optical DrivesAbout the Device Security Screw Memory 115 Installing a Memory Module in Connector Dimm B 117 Installing a Memory Module in Connector Dimm a 119 Modem Optional 120 121 Screw Modem cable Pull-tab System board connector Mini-Card 123 Metal securing tabs Mini-Card Removing the Hinge Cover Hinge Cover125 Hinge cover Indent Removing the Keyboard KeyboardReplacing the Hinge Cover 127 Replacing the Keyboard Internal Card With Bluetooth Wireless Technology128 129 Replacing the Coin-Cell Battery Coin-Cell BatteryRemoving the Coin-Cell Battery 130 Dell QuickSet Features Dell QuickSet Features131 132 Packing the Computer Traveling With Your ComputerIdentifying Your Computer 133 Travel Tips Traveling by Air 135 Contacting DellContacting Dell 136 137 138 139 140 141 142 143 144 145 146 147 148 149 Called from within Singapore or Malaysia only 150Website support.ap.dell.com 151 152 153 Printers, and Projectors for Relationship 154 155 156 Specifications 157 In-1 Media Card Reader Ports and Connectors158 Memory Video 159Communications Audio Keyboard 160Display Touch Pad 161 BatteryAC Adapter Physical 162Environmental 163 164 System Setup Screen Using the System Setup ProgramViewing the System Setup Screen Appendix Performing a One-Time Boot Changing the Boot SequenceCommonly Used Options Touch Pad Cleaning Your ComputerComputer, Keyboard, and Display 167 CDs and DVDs Dell Technical Support Policy U.S. OnlyFloppy Drive 168 Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsFCC Notice U.S. Only FCC Class B Macrovision Product Notice 170 171 GlossaryGlossary 172 Device driver See driver 173Docking device See APR 174 175 176 NIC See network adapter 177 178 179 System tray See notification area Video resolution See resolution 180 181 182 183 IndexIndex See hard drive 184 185 186 187 188