Dell 660F, 224F manual Is the problem resolved? Yes. End troubleshooting

Models: 224F 660F

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2.Is the fail flash pattern occurring, with the amber hard-disk drive LED flashing four times per second?

Yes. See the Dell OpenManage Array Manager User's Guide for the proper safeguards for protecting your data before proceeding any further. Replace the hard-disk drive. If this resolves the problem, end troubleshooting.

No. Proceed to step 3.

3.Is the hard-disk drive offline Loop A or Loop B pattern occurring, with the amber hard-disk drive LED flashing about once per second?

Yes. Perform the following steps:

a.Verify that Loop A and Loop B indicators are lit on the LS module. If either indicator is off, go to “Troubleshooting the LS Module,” found later in this chapter.

b.If the loop indicators are lit, replace the hard-disk drive. See the Dell Open- Manage Array Manager User's Guide for the proper safeguards for protecting your data before performing this procedure.

No. Proceed to step 4.

4.Is the predicted fail pattern occurring, with a green/amber/off pattern flashing every two seconds?

Yes. See the Dell OpenManage Array Manager User's Guide for the proper safeguards for protecting your data before proceeding any further. Replace the hard-disk drive. If this resolves the problem, end troubleshooting.

No. Proceed to step 5.

5.Is the problem resolved? Yes. End troubleshooting.

No. See Chapter 9, “Getting Help,” for instructions on obtaining technical assistance.

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In a simplex configuration, if there is a fault with the RAID controller, the amber Not Ready LED is illuminated, and the green LED is off. (See Table 4-5 for LED definitions). In addition, on PowerVault 660F systems a controller fault triggers the shelf fault indi- cator LED on the LS module. (See Table 4-3 for LED descriptions).

In a duplex configuration, one Dell Fibre Disk RAID Controller can detect the failure of the other Dell Fibre Disk RAID Controller in the same PowerVault 660F enclosure. If this occurs, the amber controller fail indicator LED of the failed controller is illumi- nated by the healthy controller. This indicates the controller is failed.

8-6 Installation and Troubleshooting Guide

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Dell 660F, 224F manual Is the problem resolved? Yes. End troubleshooting, Installation and Troubleshooting Guide