60 Troubleshooting
Mouse Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CHECK THE MOUSE CABLE —
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins. Straighten any
bent pins.
• Remove any mouse extension cables, and connect the mouse directly to the computer.
• Verify that the mouse cable is connected as shown on the setup diagram for your computer.
RESTART THE COMPUTER —
1
Simultaneously press <Ctrl><Esc> to display the
Start
menu.
2
Press <
u>
,

press the up- and down-arrow keys

to highlight
Shut down
or
Turn Of f
, and then press <Enter>.
3
After the computer turns off, reconnect the mouse cable as shown on the setup diagram.
4
Turn on the computer.
TEST THE MOUSE —Connect a properly working mouse to the computer, then try using the mouse.
CHECK THE MOUSE SETTINGS —
Windows XP
1
Click
Start
→
Control Panel
→
Mouse
.
2
Adjust the settings as needed.
Windows Vista:
1
Click
Start
→
Control Panel
→
Hardware and Sound
→
Mouse
.
2
Adjust the settings as needed.
REINSTALL THE MOUSE DRIVER —See "Drivers" on page75.
RUN THE HARDWARE TROUBLESHOOTER—See "Troubleshooting Software and Hardware Problems" on page 83.
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
CHECK THE NETWORK CABLE CONNECTOR —Ensure that the network cable is firmly inserted into the network
connector on the back of the computer and the network jack.
CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER —If the link integrity light is off (see "Controls
and Lights" on page163), no network communication is occurring. Replace the network cable.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN
CHECK YOUR NETWORK SETTINGS —Contact your network administrator or the person who set up your network
to verify that your network settings are correct and that the network is functioning.
RUN THE HARDWARE TROUBLESHOOTER—See "Troubleshooting Software and Hardware Problems" on page 83.