Chapter 9 Troubleshooting

Product Information

Drive Specifications

Interfaces

Installation and Configuration

Drive Operation

Tips and Techniques

Software

Maintenance

Troubleshooting

Warranty and Support

Release Notes

Discontinued Products

 

 

 

 

Chapter 9 Troubleshooting

Up-To-Date Troubleshooting Information - - - - - - - - - - - - - - - - - - - - - -

- - - - -

- 81

HP Troubleshooting Assistant - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

- 81

Improving Drive Performance and Reducing Errors - - - - - - - - - - - - - - -

- - - - -

- 81

Enabling Direct Memory Access to Enhance System Performance - -

- - - - -

- 81

Enabling DMA on HP IDE CD/DVD Drives and Windows 98/Me

- - - - -

82

Enabling DMA on hard drives and Windows 98/Me - - - - - - - -

- - - - -

82

Enabling DMA on HP IDE CD/DVD Drives and Windows 2000

 

 

Professional - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

82

Enabling DMA on hard drives and Windows 2000 Professional

- - - - -

82

DMA will not stay enabled - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

Reasons why DMA will not stay enabled after restarting your computer 83

Other problems occurred after enabling DMA - - - - - - - - - - - -

- - - - -

83

Other performance issues - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

40-conductor, 40-pin vs. 80-conductor, 40-pin IDE cables - - -

- - - - -

83

Software Errors - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

HP RecordNow reported it was unable to read fast enough - - - - - - -

- - - - -

83

HP RecordNow reported that there was a problem reading the disc

 

 

being copied - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

Clean the CD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

Try using a different source drive - - - - - - - - - - - - - - - - - - - - -

- - - - -

83

Try using your HP drive as both the source and destination drive - - - -

84

If you're trying to record to an 80-minute CD - - - - - - - - - - - -

- - - - -

84

HP RecordNow reported a write error - - - - - - - - - - - - - - - - - - - - - -

- - - - -

84

The CD-R or CD-RW disc may be scratched, damaged, or dirty

- - - - -

84

HP RecordNow reported that your HP drive is in use - - - - - - - - - - -

- - - - -

84

HP RecordNow reported that the source disc cannot be copied - - - -

- - - - -

84

Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

84

Your HP drive is installed, but does not appear in Windows Explorer

- - - - -

84

Your HP drive is installed and appears in Windows Explorer, but now other devices

such as CD-ROM or DVD-ROM drives do not appear in Windows

 

 

Explorer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - - - -

84

Check IDE/SCSI ribbon cables - - - - - - - - - - - - - - - - - - - - - - - - - -

- 84

Check data connectors for bent pins - - - - - - - - - - - - - - - - - - - - - -

- - 85

Check external SCSI cables - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

Change drive letter assignments - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

Windows assigned the wrong drive letters to your drives - - - - - - - - - - - -

- - 85

Windows 95/98/Me - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

Windows NT - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

Windows 2000 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 85

The HP drive's software installation fails - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Uninstall the HP drive software: - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Reinstall your HP drive's software. - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Making Audio CDs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

HP RecordNow reported an error while copying an audio CD or you hear clicks

and pops when playing audio CDs - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Try using a different source drive - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

HP RecordNow reported an incorrect file format - - - - - - - - - - - - - - - - -

- - 86

See also: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

Reading CDs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 86

A computer CD-ROM drive cannot read a recorded disc - - - - - - - - - - - -

- - 86

The disc is scratched, damaged, or dirty - - - - - - - - - - - - - - - - - - - -

- - 86

Try reading the disc in an HP drive, if available - - - - - - - - - - - - - - -

- - 86

Some CD-ROM drives read discs very slowly if Read Ahead capabilities are

enabled in Windows 95/98/Me. - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

Turn off Read Ahead capabilities for the drive. - - - - - - - - - - - - - - -

- - 87

If these suggestions do not solve the problem, try these possible solutions: 87

You used CD-R media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

You used CD-RW media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

If you're trying to read an 80-minute CD - - - - - - - - - - - - - - - - - - - - - -

- - 87

A home, auto, or portable stereo CD player cannot play a recorded disc

- - 87

Make sure this is an audio CD, not a data CD - - - - - - - - - - - - - - - -

- - 87

Use the correct media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

If an error occurs while recording - - - - - - - - - - - - - - - - - - - - - - - -

- - 87

You hear clicks, pops, and skips - - - - - - - - - - - - - - - - - - - - - - - - -

- - 88

See Also: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

- - 88

hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01

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HP 772n (US/CAN), 740n (US), 732c (US), 792.se Troubleshooting, Enabling DMA on hard drives and Windows 98/Me, Professional
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980c (US/CAN) specifications

The HP 790k, 990c, 770k, 790t, and 980c are integral components of HP's lineup, catering to various customer needs in the printing domain. Each model comes equipped with distinctive features and technologies that enhance user experience while ensuring high print quality.

The HP 790k, often favored in Latin America, boasts impressive color accuracy and speed, making it suitable for both business and creative applications. This printer utilizes advanced ink technology, ensuring that prints are not just vibrant but also durable. Its compact design allows it to fit seamlessly into any workspace, while its user-friendly interface streamlines the printing process, making it accessible for users at all skill levels.

The HP 990c, popular in the United States, takes printing performance a notch higher. This model is recognized for its high print resolution, offering crisp text and detailed images that meet professional standards. Equipped with multiple connectivity options, including USB and wireless capabilities, it ensures seamless integration with various devices. The HP 990c is particularly suitable for busy environments, as it offers fast printing speeds without compromising quality.

In Latin America, the HP 770k is revered for its reliability and efficiency. This printer incorporates cutting-edge technology to minimize paper jams and reduce maintenance needs, allowing for continuous workflow. The HP 770k also features an energy-saving mode, which helps organization maintain their operational costs. Its simplistic design and straightforward setup make it a practical choice for both home and office settings.

The HP 790t, another model designed for the Latin American market, is recognized for its compact nature paired with robust functionalities. This printer offers a variety of media types and sizes, accommodating diverse printing needs. Additionally, it includes features such as automatic duplexing, which helps save paper and promote sustainability. The HP 790t also maintains a balance between affordability and performance, making it a popular choice for everyday printing tasks.

The HP 980c, serving customers in the US and Canada, is a high-performance printer that excels in both speed and color quality. With advanced printing technologies, it produces photos and documents that meet the high expectations of graphic designers and photographers. The HP 980c is built with a focus on durability, ensuring that users can count on it for extensive print jobs without interruption. Its versatile connectivity options allow users to print directly from smartphones and tablets, further enhancing convenience and productivity.

Collectively, these HP models demonstrate the brand's commitment to innovation and quality in the printing industry, catering to various needs while ensuring high performance and reliability.
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