hp dvd-writer
10/25/01 - TSSGdvd100iFall2001.pdf
Chapters
Technical Support Solutions Guide
Product Information
Contents
Drive Specifications
Chapter
Chapter 3 Interfaces
Chapter 4 Installation and Configuration
Chapter 7 Software
Chapter 5 Drive Operation
Chapter 6 Tips and Techniques
Chapter 8 Maintenance
Enabling DMA on hard drives and Windows 98/Me
Chapter 9 Troubleshooting
Other problems occurred after enabling DMA
Try using a different source drive
Chapter 11 Release Notes
Chapter 10 Warranty and Support
Chapter 12 Discontinued Products
Figures
Table 24 Location C\Winnt\System32\ NT & Win2k
Tables
CD Technology
What is MultiRead?
Chapter 1 Product Information
Product History
DVD Players
Disc Storage Capacity of HP Products
DVD Media Read/Write Compatibility
CD-R/CD-RW Media Read/Write Compatibility
Parts Available for the hp dvd-writer Drive
Laser Safety
Product Service Part Number
Product Positioning
Type
Current Products
Table 4 Current HP CD-Writer Products
Product
Mounting
Chapter 2 Drive Specifications
Physical Specifications
System Requirements
Figure 2 Side View of the hp dvd-writer dvd100i Drive
Figure 1 Bottom View of the hp dvd-writer dvd100i Drive
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
Physical Specifications
Table 7 Box Size and Weight of hp dvd-writer dvd100i Drive
Box Size and Weight for hp dvd-writer dvd100i Drive
Table 6 Dimensions and Weight of the hp dvd-writer dvd100i Drive
Weight net
Manual Ejection
Table 9 Emergency Ejection Specification
Table 10 Auto Insertion Specification
Tray Locking Mechanism
Missing Pin 20 key pin Figure 6 Interface Connector
Connector and Jumpers on hp dvd-writer dvd100i Drive
Power Connector
Signal Connector
Pin #
Table 12 ATA-2 Signals
Signal
Master/Slave and Cable Select
Figure 9 Digital Audio Connector Output Pins
Analog Audio Output Connectors
Digital Audio Output Connectors
Figure 8 Audio Connector Output Pins Front Audio Output
Logical Recording Format
Audio
RIP Speed
Acoustic Power Emissions
Reliability Specifications
Errors
Preventive Maintenance
Power Input
Electrical Specifications
Power
Power Management
Disc Finalization Time
Performance Specifications
Buffer
Performance of the Drive
Transfer Rates
Backup Rate Native
Backup Rate Compressed
Burst Transfer Rate
Operating Temperature
Environmental Specifications
Temperature
Non-Operating Temperature
Agency
Product Safety Specifications
Certification Programs
Country
Packet Interface Extension ATA/ATAPI-4, Revision
References
Specification “White Book”, N.V. Philips, Sony Corp
Discussion of References
ATA Packet Interface for CD-R/RW Devices, Revision
ATA/ATAPI
Chapter 3 Interfaces
ATA/ATAPI
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
hp dvd-writer drive
IDE Connectors
Figure 10 IDE Connectors
Figure 11 40-Pin IDE Connector
Figure 13 Align Pin 1 on the Drive
Figure 12 Align Pin 1 to the IDE Connector in the Computer
PC Desktop Minimum System Requirements
Chapter 4 Installation and Configuration
NOTE HP MyDVD does not run on Windows NT
Inserting Disc
Installing the hp dvd-writer dvd100i Drive
Figure 14 hp dvd-writer Installation Menu Screen
What’s in the Box
1. Click Start Installation on the Installation menu
Viewing the Install Video
Printing the Install Recommendation
Starting Installation
Figure 16 Unplug the Computer
Installing the Hardware
Figure 17 A Free Drive Bay
Figure 19 Rails for Mounting the Drive
Figure 18 Setting Jumpers on the Drive
10. Slide the hp dvd-writer drive partially into the bay
Figure 21 Data Cable Connector on Drive Back
Figure 20 Audio Cable Connector on Drive Back
Audio Connector
Figure 22 An hp dvd-writer Drive Sharing the Data Cable
Figure 23 An hp dvd-writer Drive Not Sharing the Data Cable
Installing the hp dvd-writer dvd100i Drive
Figure 24 Power Connector on Drive Back
NOTE Improper connection of the power cable will damage the drive
Figure 25 Securing the Drive in the Bay
Restarting the Computer
Installing the Software
Vendor Software Installation
Figure 26 Connect the Computer to Power
Figure 27 HP CD-Writer Desktop Icon
Identifying the hp dvd-writer Drive
Desktop Icon
Start Menu Program Group Names
Additional Reference Information
Uninstalling Software
HP DLA, Version 2.5 on page HP Simple Backup on page
StartPrograms Hewlett-PackardHP DVD-WriterHP DVD-WriteerUninstall
Figure 28 Bezel
Chapter 5 Drive Operation
Bezel
Disc Loading Mechanism
Disc Ejection Mechanism
Volume Control
Table 20 Auto Insertion Specification
Table 19 Emergency Ejection Specification
Figure 29 hp dvd-writer Desktop Icon
HP Simple Backup
PowerDVD
Starting Software
Chapter 6 Tips and Techniques
Frequently Asked Questions
Page
that support the MultiRead specification. This is because CD-ReWritable discs are
Q A Q A Q A
Start Menu Choices for Core Software
Chapter 7 Software
Application
HP RecordNow
Installing HP RecordNow
Files Installed for HP RecordNow
Table 22 Location C\Program Files\HP MyCD default
Date
Using HP RecordNow
Starting HP RecordNow
Table 23 Location C\Program Files\HP MyCD\Media
To make an exact copy of a disc
Making an Exact Copy of a Disc
2. Click HP RecordNow
Figure 33 HP RecordNow Welcome Screen
To make a music disc from audio files
Making a Data Disc
Making a Music Disc from Audio Files
To create a data disc
1. Click the Make a Music Disc button
Making a Music Disc from other CDs
Making a Disc for an MP3 Player
To make a music disc from existing CDs
Options
CDDB
To make a music disc for an MP3 player
Eject drives automatically
Warn me when appending to a data disc
General Tab
Advanced Tab
Use Burn-Proof
My proxy server requires login
CDDB Tab
Tips and Tricks
Changing CD Recorder drives
Using the Back button
Dragging files from Windows Explorer to HP RecordNow
Total time of your audio tracks
Renaming Audio Tracks
Troubleshooting
Selecting Audio Files
Previewing Audio Files
Default Value
Default Value
Table 26 HP MyCD Registry Keys
Key Name
To uninstall HP RecordNow from Windows Millennium Edition
Uninstalling HP RecordNow
To uninstall HP RecordNow from Windows
To uninstall HP RecordNow from Windows NT
HP DLA
Basic Installation Locations for HP DLA
Installing HP DLA
Files installed to “Target Directory\INSTALL”
Files installed to “Target Directory\SYSTEM”
Files installed to “Windows Directory\SYSTEM32\DRIVERS”
DLA Engine Installation
Shared Components Installation
Files installed to “Windows Directory\HELP”
2. Click HP DLA
Using HP DLA
Starting HP DLA
Format
Quick Format
Make Compatible
To format a compact disc
To make your disc compatible
Explore Button
To customize your settings
Tips
Preferences
2. Select Settings then Control Panel 3. Click Add/Remove Programs
Uninstalling HP DLA
2. Select Settings then Control Panel
3. Click Add/Remove Programs then click the Install/Uninstall tab
System Requirements
Features
Installation
HP MyDVD
Select StartProgramsMyDVDMyDVD
Using HP MyDVD
Starting HP MyDVD
StartProgramsHewlett-PackardHP DVD-WriterHP DVD-Writer
USA and Canada
Customer Support
Support Provider
Phone
Figure 41 HP DVD-Writer Desktop Icon 2. Click HP Simple Backup
HP Simple Backup
Using HP Simple Backup
Starting HP Simple Backup
Complete System Restore
Errors and Warnings Report
Full System Backup
Custom Backup
Description
Support Provider for HP Simple Backup
Error/Warning
Error/Warning
Starting PowerDVD
PowerDVD
Manuals for PowerDVD
Using PowerDVD
PowerDVD
Figure 46 PowerDVD Screen
International Headquarters
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
Drive
Chapter 8 Maintenance
Product Cleaning
Product Care
Improving Drive Performance and Reducing Errors
Chapter 9 Troubleshooting
Up-To-Date Troubleshooting Information
HP Troubleshooting Assistant
Enabling DMA on hard drives and Windows 98/Me
NOTE USB CD Writers do not have the DMA feature available
7. Click the Advanced Settings tab
Enabling DMA on HP IDE CD/DVD Drives and Windows 98/Me
Reasons why DMA will not stay enabled after restarting your computer
Software Errors
DMA will not stay enabled
Other performance issues
Try using your HP drive as both the source and destination drive
Installation
HP RecordNow reported a write error
Your HP drive is installed, but does not appear in Windows Explorer
Check external SCSI cables
Check data connectors for bent pins
Common , and click Disk Administrator
Double-click Administrative Tools
HP RecordNow reported a write error on page
The HP drives software installation fails
Uninstall the HP drive software
Reinstall your HP drives software
Turn off Read Ahead capabilities for the drive
If an error occurs while recording
4. Click the File System button in the Advanced settings box
If youre trying to read an 80-minute CD
See Also
An error occurred while recording
High Speed CDs
80-Minute CDs
Use HP media
You cannot write to an 80-minute CD using your HP drive
You are using an HP CD-R 80-minute CD
You are using a non-HP CD-R 80-minute CD
Windows Me
2. Click the Performance and Maintenance icon
Unable to Hear Music
Windows 2000 Professional
Incorrect error message with Win 95 and Office
DLA 2.5 Known Problems
Installation allowed to Network Drives
Simple Backup and DLA can’t be used simultaneously
Network sharing is not supported with DLA
Win 98SE DLA causing EZ CD Creator 4 to crash
Cannot change volume label in Windows ME
Zero length file is left at end of filled compressed media
DLA 2.5 Known Problems
Not formatting when drag and drop from Explorer to unformatted media
4. Remove the check from “enable CD recording on this drive” Reboot
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
hp dvd-writer dvd100i Warranty Information
Chapter 10 Warranty and Support
DURATION OF LIMITED WARRANTY
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
Product Service and Support
Support Parts List
Electronic Services E-Mail FTP Site Telephone
Chapter 11 Release Notes
Windows NT 4.0 ATAPI Driver Issues
HP CD-WRITER, hp dvd-writer
HP RecordNow, Version
How to use this document
2. Delay After Cancel
6. Enable DMA to Reduce Buffer Underruns
11. Problems reading CD-R media 12. Multiple drive incompatibilities
7. Incompatibility with Direct CD 8. Incompatibility with MS Backup
9. Problems with High Speed CD-RW Media
10. Problems formatting previously formatted DVD/CD-RW media
6. Compressed Data
8. Incompatibility with MS Backup
9. Problems with High Speed CD-RW Media
11. Problems reading CD-R media
3. Delay After Media Format, Media Initialize, or Canceled
1. Multiple SCSI Device Setups
Backup
5. Disaster Recovery on FAT32 or DBCS Systems
10. Disaster Recovery Configuration
12. HP Simple Backup and Active Desktop Applications
8. Booting from CD
9. USB and Firewire 1394 Devices
To use Disaster Recovery
17. Conflict With Microsoft System Restore
To restore busy files
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
18. PCHealth Updates on Windows ME
19. Device Issues With Windows Media Player
20. Disaster Recovery on ATAPI Hard Disks Larger Than 8GB
Drive Family
Chapter 12 Discontinued Products
Drives No Longer Sold
Table 29 HP CD-Writer Drives No Longer Sold
