10/25/01 - TSSGdvd100iFall2001.pdf
Chapters
Technical Support Solutions Guide
hp dvd-writer
Contents
Drive Specifications
Chapter
Product Information
Chapter 4 Installation and Configuration
Chapter 3 Interfaces
Chapter 7 Software
Chapter 5 Drive Operation
Chapter 6 Tips and Techniques
Chapter 8 Maintenance
Chapter 9 Troubleshooting
Other problems occurred after enabling DMA
Try using a different source drive
Enabling DMA on hard drives and Windows 98/Me
Chapter 10 Warranty and Support
Chapter 11 Release Notes
Chapter 12 Discontinued Products
Figures
Tables
Table 24 Location C\Winnt\System32\ NT & Win2k
What is MultiRead?
Chapter 1 Product Information
Product History
CD Technology
Disc Storage Capacity of HP Products
DVD Media Read/Write Compatibility
CD-R/CD-RW Media Read/Write Compatibility
DVD Players
Laser Safety
Product Service Part Number
Product Positioning
Parts Available for the hp dvd-writer Drive
Current Products
Table 4 Current HP CD-Writer Products
Product
Type
Chapter 2 Drive Specifications
Physical Specifications
System Requirements
Mounting
Figure 1 Bottom View of the hp dvd-writer dvd100i Drive
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
Physical Specifications
Figure 2 Side View of the hp dvd-writer dvd100i Drive
Box Size and Weight for hp dvd-writer dvd100i Drive
Table 6 Dimensions and Weight of the hp dvd-writer dvd100i Drive
Weight net
Table 7 Box Size and Weight of hp dvd-writer dvd100i Drive
Table 9 Emergency Ejection Specification
Table 10 Auto Insertion Specification
Tray Locking Mechanism
Manual Ejection
Connector and Jumpers on hp dvd-writer dvd100i Drive
Power Connector
Signal Connector
Missing Pin 20 key pin Figure 6 Interface Connector
Table 12 ATA-2 Signals
Signal
Master/Slave and Cable Select
Pin #
Analog Audio Output Connectors
Digital Audio Output Connectors
Figure 8 Audio Connector Output Pins Front Audio Output
Figure 9 Digital Audio Connector Output Pins
Logical Recording Format
Audio
RIP Speed
Reliability Specifications
Errors
Preventive Maintenance
Acoustic Power Emissions
Electrical Specifications
Power
Power Management
Power Input
Performance Specifications
Buffer
Performance of the Drive
Disc Finalization Time
Backup Rate Native
Backup Rate Compressed
Burst Transfer Rate
Transfer Rates
Environmental Specifications
Temperature
Non-Operating Temperature
Operating Temperature
Product Safety Specifications
Certification Programs
Country
Agency
References
Packet Interface Extension ATA/ATAPI-4, Revision
Specification “White Book”, N.V. Philips, Sony Corp
Discussion of References
ATA Packet Interface for CD-R/RW Devices, Revision
Chapter 3 Interfaces
ATA/ATAPI
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
ATA/ATAPI
IDE Connectors
Figure 10 IDE Connectors
Figure 11 40-Pin IDE Connector
hp dvd-writer drive
Figure 12 Align Pin 1 to the IDE Connector in the Computer
Figure 13 Align Pin 1 on the Drive
PC Desktop Minimum System Requirements
Chapter 4 Installation and Configuration
NOTE HP MyDVD does not run on Windows NT
Installing the hp dvd-writer dvd100i Drive
Figure 14 hp dvd-writer Installation Menu Screen
What’s in the Box
Inserting Disc
Viewing the Install Video
Printing the Install Recommendation
Starting Installation
1. Click Start Installation on the Installation menu
Figure 16 Unplug the Computer
Installing the Hardware
Figure 17 A Free Drive Bay
Figure 19 Rails for Mounting the Drive
Figure 18 Setting Jumpers on the Drive
10. Slide the hp dvd-writer drive partially into the bay
Figure 21 Data Cable Connector on Drive Back
Figure 20 Audio Cable Connector on Drive Back
Audio Connector
Figure 22 An hp dvd-writer Drive Sharing the Data Cable
Figure 23 An hp dvd-writer Drive Not Sharing the Data Cable
Installing the hp dvd-writer dvd100i Drive
Figure 24 Power Connector on Drive Back
NOTE Improper connection of the power cable will damage the drive
Figure 25 Securing the Drive in the Bay
Installing the Software
Vendor Software Installation
Figure 26 Connect the Computer to Power
Restarting the Computer
Identifying the hp dvd-writer Drive
Desktop Icon
Start Menu Program Group Names
Figure 27 HP CD-Writer Desktop Icon
Uninstalling Software
HP DLA, Version 2.5 on page HP Simple Backup on page
StartPrograms Hewlett-PackardHP DVD-WriterHP DVD-WriteerUninstall
Additional Reference Information
Chapter 5 Drive Operation
Bezel
Disc Loading Mechanism
Figure 28 Bezel
Volume Control
Table 20 Auto Insertion Specification
Table 19 Emergency Ejection Specification
Disc Ejection Mechanism
HP Simple Backup
PowerDVD
Starting Software
Figure 29 hp dvd-writer Desktop Icon
Frequently Asked Questions
Chapter 6 Tips and Techniques
Page
that support the MultiRead specification. This is because CD-ReWritable discs are
Q A Q A Q A
Start Menu Choices for Core Software
Chapter 7 Software
Application
Installing HP RecordNow
Files Installed for HP RecordNow
Table 22 Location C\Program Files\HP MyCD default
HP RecordNow
Using HP RecordNow
Starting HP RecordNow
Table 23 Location C\Program Files\HP MyCD\Media
Date
Making an Exact Copy of a Disc
2. Click HP RecordNow
Figure 33 HP RecordNow Welcome Screen
To make an exact copy of a disc
Making a Data Disc
Making a Music Disc from Audio Files
To create a data disc
To make a music disc from audio files
Making a Music Disc from other CDs
Making a Disc for an MP3 Player
To make a music disc from existing CDs
1. Click the Make a Music Disc button
Options
CDDB
To make a music disc for an MP3 player
Warn me when appending to a data disc
General Tab
Advanced Tab
Eject drives automatically
My proxy server requires login
CDDB Tab
Tips and Tricks
Use Burn-Proof
Using the Back button
Dragging files from Windows Explorer to HP RecordNow
Total time of your audio tracks
Changing CD Recorder drives
Troubleshooting
Selecting Audio Files
Previewing Audio Files
Renaming Audio Tracks
Default Value
Table 26 HP MyCD Registry Keys
Key Name
Default Value
Uninstalling HP RecordNow
To uninstall HP RecordNow from Windows
To uninstall HP RecordNow from Windows NT
To uninstall HP RecordNow from Windows Millennium Edition
Basic Installation Locations for HP DLA
Installing HP DLA
Files installed to “Target Directory\INSTALL”
HP DLA
Files installed to “Target Directory\SYSTEM”
DLA Engine Installation
Shared Components Installation
Files installed to “Windows Directory\HELP”
Files installed to “Windows Directory\SYSTEM32\DRIVERS”
Using HP DLA
Starting HP DLA
Format
2. Click HP DLA
Make Compatible
To format a compact disc
To make your disc compatible
Quick Format
To customize your settings
Tips
Preferences
Explore Button
Uninstalling HP DLA
2. Select Settings then Control Panel
3. Click Add/Remove Programs then click the Install/Uninstall tab
2. Select Settings then Control Panel 3. Click Add/Remove Programs
Features
Installation
HP MyDVD
System Requirements
Using HP MyDVD
Starting HP MyDVD
StartProgramsHewlett-PackardHP DVD-WriterHP DVD-Writer
Select StartProgramsMyDVDMyDVD
Customer Support
Support Provider
Phone
USA and Canada
HP Simple Backup
Using HP Simple Backup
Starting HP Simple Backup
Figure 41 HP DVD-Writer Desktop Icon 2. Click HP Simple Backup
Errors and Warnings Report
Full System Backup
Custom Backup
Complete System Restore
Support Provider for HP Simple Backup
Error/Warning
Error/Warning
Description
PowerDVD
Manuals for PowerDVD
Using PowerDVD
Starting PowerDVD
Figure 46 PowerDVD Screen
International Headquarters
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
PowerDVD
Chapter 8 Maintenance
Product Cleaning
Product Care
Drive
Chapter 9 Troubleshooting
Up-To-Date Troubleshooting Information
HP Troubleshooting Assistant
Improving Drive Performance and Reducing Errors
NOTE USB CD Writers do not have the DMA feature available
7. Click the Advanced Settings tab
Enabling DMA on HP IDE CD/DVD Drives and Windows 98/Me
Enabling DMA on hard drives and Windows 98/Me
Software Errors
DMA will not stay enabled
Other performance issues
Reasons why DMA will not stay enabled after restarting your computer
Installation
HP RecordNow reported a write error
Your HP drive is installed, but does not appear in Windows Explorer
Try using your HP drive as both the source and destination drive
Check data connectors for bent pins
Common , and click Disk Administrator
Double-click Administrative Tools
Check external SCSI cables
The HP drives software installation fails
Uninstall the HP drive software
Reinstall your HP drives software
HP RecordNow reported a write error on page
If an error occurs while recording
4. Click the File System button in the Advanced settings box
If youre trying to read an 80-minute CD
Turn off Read Ahead capabilities for the drive
An error occurred while recording
High Speed CDs
80-Minute CDs
See Also
You cannot write to an 80-minute CD using your HP drive
You are using an HP CD-R 80-minute CD
You are using a non-HP CD-R 80-minute CD
Use HP media
2. Click the Performance and Maintenance icon
Unable to Hear Music
Windows 2000 Professional
Windows Me
DLA 2.5 Known Problems
Installation allowed to Network Drives
Simple Backup and DLA can’t be used simultaneously
Incorrect error message with Win 95 and Office
Win 98SE DLA causing EZ CD Creator 4 to crash
Cannot change volume label in Windows ME
Zero length file is left at end of filled compressed media
Network sharing is not supported with DLA
Not formatting when drag and drop from Explorer to unformatted media
4. Remove the check from “enable CD recording on this drive” Reboot
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
DLA 2.5 Known Problems
hp dvd-writer dvd100i Warranty Information
Chapter 10 Warranty and Support
DURATION OF LIMITED WARRANTY
Product Service and Support
Support Parts List
Electronic Services E-Mail FTP Site Telephone
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
Chapter 11 Release Notes
Windows NT 4.0 ATAPI Driver Issues
HP CD-WRITER, hp dvd-writer
How to use this document
2. Delay After Cancel
6. Enable DMA to Reduce Buffer Underruns
HP RecordNow, Version
7. Incompatibility with Direct CD 8. Incompatibility with MS Backup
9. Problems with High Speed CD-RW Media
10. Problems formatting previously formatted DVD/CD-RW media
11. Problems reading CD-R media 12. Multiple drive incompatibilities
8. Incompatibility with MS Backup
9. Problems with High Speed CD-RW Media
11. Problems reading CD-R media
6. Compressed Data
1. Multiple SCSI Device Setups
Backup
5. Disaster Recovery on FAT32 or DBCS Systems
3. Delay After Media Format, Media Initialize, or Canceled
12. HP Simple Backup and Active Desktop Applications
8. Booting from CD
9. USB and Firewire 1394 Devices
10. Disaster Recovery Configuration
To use Disaster Recovery
17. Conflict With Microsoft System Restore
To restore busy files
18. PCHealth Updates on Windows ME
19. Device Issues With Windows Media Player
20. Disaster Recovery on ATAPI Hard Disks Larger Than 8GB
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
Chapter 12 Discontinued Products
Drives No Longer Sold
Table 29 HP CD-Writer Drives No Longer Sold
Drive Family
