Manuals / HP / Computer Equipment / Desktops

HP 790t (LA) manual Customer Support, Support Provider, Phone, USA and Canada, MyDVD Wizard Screen

Models: 980c (US/CAN)

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Product Information	Drive Specifications	Interfaces	Installation and Configuration
Drive Operation	Tips and Techniques	Software	Maintenance
Troubleshooting	Warranty and Support	Release Notes	Discontinued Products

Customer Support

For more information, contact:

Phone

Sonic pay-by-phone support provides access to dedicated support personnel on a per-incident basis. A fee will be charged to your credit card and covers the support needed to resolve an issue. Available worldwide.

USA and Canada

Pay $29.95 per incident. Call 1-877-DVD-1124

9am - 6pm Pacific Standard Time, USA (weekdays only)

Outside the USA and Canada

Pay $29.95 per incident. Call +1-415-893-7065

9am - 6pm Pacific Standard Time, USA (weekdays only)

Web

mydvd.sonic.com

Figure 40 MyDVD Wizard Screen

Support Provider

First Tier Support is provided by Hewlett-Packard

Second Tier Support is provided by Sonic

hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01

HP MyDVD

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HP 790t (LA), 740n (US) Customer Support, Support Provider, Phone, Outside the USA and Canada, MyDVD Wizard Screen

Contents

Technical Support Solutions Guide 10/25/01 - TSSGdvd100iFall2001.pdfChapters hp dvd-writerChapter ContentsDrive Specifications Product InformationChapter 4 Installation and Configuration Chapter 3 InterfacesChapter 6 Tips and Techniques Chapter 5 Drive OperationChapter 7 Software Chapter 8 Maintenance Try using a different source drive Chapter 9 TroubleshootingOther problems occurred after enabling DMA Enabling DMA on hard drives and Windows 98/MeChapter 10 Warranty and Support Chapter 11 Release NotesChapter 12 Discontinued Products Figures Tables Table 24 Location C\Winnt\System32\ NT & Win2kProduct History What is MultiRead?Chapter 1 Product Information CD TechnologyCD-R/CD-RW Media Read/Write Compatibility Disc Storage Capacity of HP ProductsDVD Media Read/Write Compatibility DVD PlayersProduct Positioning Laser SafetyProduct Service Part Number Parts Available for the hp dvd-writer DriveProduct Current ProductsTable 4 Current HP CD-Writer Products TypeSystem Requirements Chapter 2 Drive SpecificationsPhysical Specifications MountingPhysical Specifications Figure 1 Bottom View of the hp dvd-writer dvd100i Drivehp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 2 Side View of the hp dvd-writer dvd100i DriveWeight net Box Size and Weight for hp dvd-writer dvd100i DriveTable 6 Dimensions and Weight of the hp dvd-writer dvd100i Drive Table 7 Box Size and Weight of hp dvd-writer dvd100i DriveTray Locking Mechanism Table 9 Emergency Ejection SpecificationTable 10 Auto Insertion Specification Manual EjectionSignal Connector Connector and Jumpers on hp dvd-writer dvd100i DrivePower Connector Missing Pin 20 key pin Figure 6 Interface ConnectorMaster/Slave and Cable Select Table 12 ATA-2 SignalsSignal Pin #Figure 8 Audio Connector Output Pins Front Audio Output Analog Audio Output ConnectorsDigital Audio Output Connectors Figure 9 Digital Audio Connector Output PinsRIP Speed AudioLogical Recording Format Preventive Maintenance Reliability SpecificationsErrors Acoustic Power EmissionsPower Management Electrical SpecificationsPower Power InputPerformance of the Drive Performance SpecificationsBuffer Disc Finalization TimeBurst Transfer Rate Backup Rate NativeBackup Rate Compressed Transfer RatesNon-Operating Temperature Environmental SpecificationsTemperature Operating TemperatureCountry Product Safety SpecificationsCertification Programs AgencyReferences Packet Interface Extension ATA/ATAPI-4, RevisionATA Packet Interface for CD-R/RW Devices, Revision Discussion of ReferencesSpecification “White Book”, N.V. Philips, Sony Corp hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Chapter 3 InterfacesATA/ATAPI ATA/ATAPIFigure 11 40-Pin IDE Connector IDE ConnectorsFigure 10 IDE Connectors hp dvd-writer driveFigure 12 Align Pin 1 to the IDE Connector in the Computer Figure 13 Align Pin 1 on the DriveNOTE HP MyDVD does not run on Windows NT Chapter 4 Installation and ConfigurationPC Desktop Minimum System Requirements What’s in the Box Installing the hp dvd-writer dvd100i DriveFigure 14 hp dvd-writer Installation Menu Screen Inserting DiscStarting Installation Viewing the Install VideoPrinting the Install Recommendation 1. Click Start Installation on the Installation menuFigure 17 A Free Drive Bay Installing the HardwareFigure 16 Unplug the Computer 10. Slide the hp dvd-writer drive partially into the bay Figure 18 Setting Jumpers on the DriveFigure 19 Rails for Mounting the Drive Audio Connector Figure 20 Audio Cable Connector on Drive BackFigure 21 Data Cable Connector on Drive Back Installing the hp dvd-writer dvd100i Drive Figure 23 An hp dvd-writer Drive Not Sharing the Data CableFigure 22 An hp dvd-writer Drive Sharing the Data Cable Figure 25 Securing the Drive in the Bay NOTE Improper connection of the power cable will damage the driveFigure 24 Power Connector on Drive Back Figure 26 Connect the Computer to Power Installing the SoftwareVendor Software Installation Restarting the ComputerStart Menu Program Group Names Identifying the hp dvd-writer DriveDesktop Icon Figure 27 HP CD-Writer Desktop IconStartPrograms Hewlett-PackardHP DVD-WriterHP DVD-WriteerUninstall Uninstalling SoftwareHP DLA, Version 2.5 on page HP Simple Backup on page Additional Reference InformationDisc Loading Mechanism Chapter 5 Drive OperationBezel Figure 28 BezelTable 19 Emergency Ejection Specification Volume ControlTable 20 Auto Insertion Specification Disc Ejection MechanismStarting Software HP Simple BackupPowerDVD Figure 29 hp dvd-writer Desktop IconFrequently Asked Questions Chapter 6 Tips and TechniquesPage that support the MultiRead specification. This is because CD-ReWritable discs are Q A Q A Q A Application Chapter 7 SoftwareStart Menu Choices for Core Software Table 22 Location C\Program Files\HP MyCD default Installing HP RecordNowFiles Installed for HP RecordNow HP RecordNowTable 23 Location C\Program Files\HP MyCD\Media Using HP RecordNowStarting HP RecordNow DateFigure 33 HP RecordNow Welcome Screen Making an Exact Copy of a Disc2. Click HP RecordNow To make an exact copy of a discTo create a data disc Making a Data DiscMaking a Music Disc from Audio Files To make a music disc from audio filesTo make a music disc from existing CDs Making a Music Disc from other CDsMaking a Disc for an MP3 Player 1. Click the Make a Music Disc buttonTo make a music disc for an MP3 player CDDBOptions Advanced Tab Warn me when appending to a data discGeneral Tab Eject drives automaticallyTips and Tricks My proxy server requires loginCDDB Tab Use Burn-ProofTotal time of your audio tracks Using the Back buttonDragging files from Windows Explorer to HP RecordNow Changing CD Recorder drivesPreviewing Audio Files TroubleshootingSelecting Audio Files Renaming Audio TracksKey Name Default ValueTable 26 HP MyCD Registry Keys Default ValueTo uninstall HP RecordNow from Windows NT Uninstalling HP RecordNowTo uninstall HP RecordNow from Windows To uninstall HP RecordNow from Windows Millennium EditionFiles installed to “Target Directory\INSTALL” Basic Installation Locations for HP DLAInstalling HP DLA HP DLAFiles installed to “Target Directory\SYSTEM” Files installed to “Windows Directory\HELP” DLA Engine InstallationShared Components Installation Files installed to “Windows Directory\SYSTEM32\DRIVERS”Format Using HP DLAStarting HP DLA 2. Click HP DLATo make your disc compatible Make CompatibleTo format a compact disc Quick FormatPreferences To customize your settingsTips Explore Button3. Click Add/Remove Programs then click the Install/Uninstall tab Uninstalling HP DLA2. Select Settings then Control Panel 2. Select Settings then Control Panel 3. Click Add/Remove ProgramsHP MyDVD FeaturesInstallation System RequirementsStartProgramsHewlett-PackardHP DVD-WriterHP DVD-Writer Using HP MyDVDStarting HP MyDVD Select StartProgramsMyDVDMyDVDPhone Customer SupportSupport Provider USA and CanadaStarting HP Simple Backup HP Simple BackupUsing HP Simple Backup Figure 41 HP DVD-Writer Desktop Icon 2. Click HP Simple BackupCustom Backup Errors and Warnings ReportFull System Backup Complete System RestoreError/Warning Support Provider for HP Simple BackupError/Warning DescriptionUsing PowerDVD PowerDVDManuals for PowerDVD Starting PowerDVDhp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Figure 46 PowerDVD ScreenInternational Headquarters PowerDVDProduct Care Chapter 8 MaintenanceProduct Cleaning DriveHP Troubleshooting Assistant Chapter 9 TroubleshootingUp-To-Date Troubleshooting Information Improving Drive Performance and Reducing ErrorsEnabling DMA on HP IDE CD/DVD Drives and Windows 98/Me NOTE USB CD Writers do not have the DMA feature available7. Click the Advanced Settings tab Enabling DMA on hard drives and Windows 98/MeOther performance issues Software ErrorsDMA will not stay enabled Reasons why DMA will not stay enabled after restarting your computerYour HP drive is installed, but does not appear in Windows Explorer InstallationHP RecordNow reported a write error Try using your HP drive as both the source and destination driveDouble-click Administrative Tools Check data connectors for bent pinsCommon , and click Disk Administrator Check external SCSI cablesReinstall your HP drives software The HP drives software installation failsUninstall the HP drive software HP RecordNow reported a write error on pageIf youre trying to read an 80-minute CD If an error occurs while recording4. Click the File System button in the Advanced settings box Turn off Read Ahead capabilities for the drive80-Minute CDs An error occurred while recordingHigh Speed CDs See AlsoYou are using a non-HP CD-R 80-minute CD You cannot write to an 80-minute CD using your HP driveYou are using an HP CD-R 80-minute CD Use HP mediaWindows 2000 Professional 2. Click the Performance and Maintenance iconUnable to Hear Music Windows MeSimple Backup and DLA can’t be used simultaneously DLA 2.5 Known ProblemsInstallation allowed to Network Drives Incorrect error message with Win 95 and OfficeZero length file is left at end of filled compressed media Win 98SE DLA causing EZ CD Creator 4 to crashCannot change volume label in Windows ME Network sharing is not supported with DLAhp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Not formatting when drag and drop from Explorer to unformatted media4. Remove the check from “enable CD recording on this drive” Reboot DLA 2.5 Known ProblemsDURATION OF LIMITED WARRANTY Chapter 10 Warranty and Supporthp dvd-writer dvd100i Warranty Information Electronic Services E-Mail FTP Site Telephone Product Service and SupportSupport Parts List hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01HP CD-WRITER, hp dvd-writer Windows NT 4.0 ATAPI Driver IssuesChapter 11 Release Notes 6. Enable DMA to Reduce Buffer Underruns How to use this document2. Delay After Cancel HP RecordNow, Version10. Problems formatting previously formatted DVD/CD-RW media 7. Incompatibility with Direct CD 8. Incompatibility with MS Backup9. Problems with High Speed CD-RW Media 11. Problems reading CD-R media 12. Multiple drive incompatibilities11. Problems reading CD-R media 8. Incompatibility with MS Backup9. Problems with High Speed CD-RW Media 6. Compressed Data5. Disaster Recovery on FAT32 or DBCS Systems 1. Multiple SCSI Device SetupsBackup 3. Delay After Media Format, Media Initialize, or Canceled9. USB and Firewire 1394 Devices 12. HP Simple Backup and Active Desktop Applications8. Booting from CD 10. Disaster Recovery ConfigurationTo restore busy files 17. Conflict With Microsoft System RestoreTo use Disaster Recovery 20. Disaster Recovery on ATAPI Hard Disks Larger Than 8GB 18. PCHealth Updates on Windows ME19. Device Issues With Windows Media Player hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01Table 29 HP CD-Writer Drives No Longer Sold Chapter 12 Discontinued ProductsDrives No Longer Sold Drive Family