Manuals / HP / Computer Equipment / Desktops

HP 980c (US/CAN) International Headquarters, PowerDVD Screen, Support Provider, Customer Support

Models: 980c (US/CAN)

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Product Information	Drive Specifications	Interfaces	Installation and Configuration
Drive Operation	Tips and Techniques	Software	Maintenance
Troubleshooting	Warranty and Support	Release Notes	Discontinued Products

Support Provider

First Tier Support is provided by Hewlett-Packard.

Second Tier Support is provided CyberLink.

Customer Support

For more information, contact:

Email powerdvd@gocyberlink.com

Phone

886-2-8667-1298

Fax

886-2-8667-1467

Web

www.gocyberlink.com

International Headquarters

	Figure 46 PowerDVD Screen	CyberLink Corporation, 15F, No.100,
	Figure 46 PowerDVD Screen	Min-Chiuan Road, Hsin-Tian City, Taipei Hsien, Taiwan
		Min-Chiuan Road, Hsin-Tian City, Taipei Hsien, Taiwan

hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01

PowerDVD

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HP 980c (US/CAN), 740n (US), 792.se International Headquarters, PowerDVD Screen, Support Provider, Customer Support, Phone

Contents

hp dvd-writer 10/25/01 - TSSGdvd100iFall2001.pdfChapters Technical Support Solutions GuideProduct Information ContentsDrive Specifications ChapterChapter 3 Interfaces Chapter 4 Installation and ConfigurationChapter 7 Software Chapter 5 Drive OperationChapter 6 Tips and Techniques Chapter 8 Maintenance Enabling DMA on hard drives and Windows 98/Me Chapter 9 TroubleshootingOther problems occurred after enabling DMA Try using a different source driveChapter 11 Release Notes Chapter 10 Warranty and SupportChapter 12 Discontinued Products Figures Table 24 Location C\Winnt\System32\ NT & Win2k TablesCD Technology What is MultiRead?Chapter 1 Product Information Product HistoryDVD Players Disc Storage Capacity of HP ProductsDVD Media Read/Write Compatibility CD-R/CD-RW Media Read/Write CompatibilityParts Available for the hp dvd-writer Drive Laser SafetyProduct Service Part Number Product PositioningType Current ProductsTable 4 Current HP CD-Writer Products ProductMounting Chapter 2 Drive SpecificationsPhysical Specifications System RequirementsFigure 2 Side View of the hp dvd-writer dvd100i Drive Figure 1 Bottom View of the hp dvd-writer dvd100i Drivehp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Physical SpecificationsTable 7 Box Size and Weight of hp dvd-writer dvd100i Drive Box Size and Weight for hp dvd-writer dvd100i DriveTable 6 Dimensions and Weight of the hp dvd-writer dvd100i Drive Weight netManual Ejection Table 9 Emergency Ejection SpecificationTable 10 Auto Insertion Specification Tray Locking MechanismMissing Pin 20 key pin Figure 6 Interface Connector Connector and Jumpers on hp dvd-writer dvd100i DrivePower Connector Signal ConnectorPin # Table 12 ATA-2 SignalsSignal Master/Slave and Cable SelectFigure 9 Digital Audio Connector Output Pins Analog Audio Output ConnectorsDigital Audio Output Connectors Figure 8 Audio Connector Output Pins Front Audio OutputLogical Recording Format AudioRIP Speed Acoustic Power Emissions Reliability SpecificationsErrors Preventive MaintenancePower Input Electrical SpecificationsPower Power ManagementDisc Finalization Time Performance SpecificationsBuffer Performance of the DriveTransfer Rates Backup Rate NativeBackup Rate Compressed Burst Transfer RateOperating Temperature Environmental SpecificationsTemperature Non-Operating TemperatureAgency Product Safety SpecificationsCertification Programs CountryPacket Interface Extension ATA/ATAPI-4, Revision ReferencesSpecification “White Book”, N.V. Philips, Sony Corp Discussion of ReferencesATA Packet Interface for CD-R/RW Devices, Revision ATA/ATAPI Chapter 3 InterfacesATA/ATAPI hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01hp dvd-writer drive IDE ConnectorsFigure 10 IDE Connectors Figure 11 40-Pin IDE ConnectorFigure 13 Align Pin 1 on the Drive Figure 12 Align Pin 1 to the IDE Connector in the ComputerPC Desktop Minimum System Requirements Chapter 4 Installation and ConfigurationNOTE HP MyDVD does not run on Windows NT Inserting Disc Installing the hp dvd-writer dvd100i DriveFigure 14 hp dvd-writer Installation Menu Screen What’s in the Box1. Click Start Installation on the Installation menu Viewing the Install VideoPrinting the Install Recommendation Starting InstallationFigure 16 Unplug the Computer Installing the HardwareFigure 17 A Free Drive Bay Figure 19 Rails for Mounting the Drive Figure 18 Setting Jumpers on the Drive10. Slide the hp dvd-writer drive partially into the bay Figure 21 Data Cable Connector on Drive Back Figure 20 Audio Cable Connector on Drive BackAudio Connector Figure 22 An hp dvd-writer Drive Sharing the Data Cable Figure 23 An hp dvd-writer Drive Not Sharing the Data CableInstalling the hp dvd-writer dvd100i Drive Figure 24 Power Connector on Drive Back NOTE Improper connection of the power cable will damage the driveFigure 25 Securing the Drive in the Bay Restarting the Computer Installing the SoftwareVendor Software Installation Figure 26 Connect the Computer to PowerFigure 27 HP CD-Writer Desktop Icon Identifying the hp dvd-writer DriveDesktop Icon Start Menu Program Group NamesAdditional Reference Information Uninstalling SoftwareHP DLA, Version 2.5 on page HP Simple Backup on page StartPrograms Hewlett-PackardHP DVD-WriterHP DVD-WriteerUninstallFigure 28 Bezel Chapter 5 Drive OperationBezel Disc Loading MechanismDisc Ejection Mechanism Volume ControlTable 20 Auto Insertion Specification Table 19 Emergency Ejection SpecificationFigure 29 hp dvd-writer Desktop Icon HP Simple BackupPowerDVD Starting SoftwareChapter 6 Tips and Techniques Frequently Asked QuestionsPage that support the MultiRead specification. This is because CD-ReWritable discs are Q A Q A Q A Start Menu Choices for Core Software Chapter 7 SoftwareApplication HP RecordNow Installing HP RecordNowFiles Installed for HP RecordNow Table 22 Location C\Program Files\HP MyCD defaultDate Using HP RecordNowStarting HP RecordNow Table 23 Location C\Program Files\HP MyCD\MediaTo make an exact copy of a disc Making an Exact Copy of a Disc2. Click HP RecordNow Figure 33 HP RecordNow Welcome ScreenTo make a music disc from audio files Making a Data DiscMaking a Music Disc from Audio Files To create a data disc1. Click the Make a Music Disc button Making a Music Disc from other CDsMaking a Disc for an MP3 Player To make a music disc from existing CDsOptions CDDBTo make a music disc for an MP3 player Eject drives automatically Warn me when appending to a data discGeneral Tab Advanced TabUse Burn-Proof My proxy server requires loginCDDB Tab Tips and TricksChanging CD Recorder drives Using the Back buttonDragging files from Windows Explorer to HP RecordNow Total time of your audio tracksRenaming Audio Tracks TroubleshootingSelecting Audio Files Previewing Audio FilesDefault Value Default ValueTable 26 HP MyCD Registry Keys Key NameTo uninstall HP RecordNow from Windows Millennium Edition Uninstalling HP RecordNowTo uninstall HP RecordNow from Windows To uninstall HP RecordNow from Windows NTHP DLA Basic Installation Locations for HP DLAInstalling HP DLA Files installed to “Target Directory\INSTALL”Files installed to “Target Directory\SYSTEM” Files installed to “Windows Directory\SYSTEM32\DRIVERS” DLA Engine InstallationShared Components Installation Files installed to “Windows Directory\HELP”2. Click HP DLA Using HP DLAStarting HP DLA FormatQuick Format Make CompatibleTo format a compact disc To make your disc compatibleExplore Button To customize your settingsTips Preferences2. Select Settings then Control Panel 3. Click Add/Remove Programs Uninstalling HP DLA2. Select Settings then Control Panel 3. Click Add/Remove Programs then click the Install/Uninstall tabSystem Requirements FeaturesInstallation HP MyDVDSelect StartProgramsMyDVDMyDVD Using HP MyDVDStarting HP MyDVD StartProgramsHewlett-PackardHP DVD-WriterHP DVD-WriterUSA and Canada Customer SupportSupport Provider PhoneFigure 41 HP DVD-Writer Desktop Icon 2. Click HP Simple Backup HP Simple BackupUsing HP Simple Backup Starting HP Simple BackupComplete System Restore Errors and Warnings ReportFull System Backup Custom BackupDescription Support Provider for HP Simple BackupError/Warning Error/WarningStarting PowerDVD PowerDVDManuals for PowerDVD Using PowerDVDPowerDVD Figure 46 PowerDVD ScreenInternational Headquarters hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01Drive Chapter 8 MaintenanceProduct Cleaning Product CareImproving Drive Performance and Reducing Errors Chapter 9 TroubleshootingUp-To-Date Troubleshooting Information HP Troubleshooting AssistantEnabling DMA on hard drives and Windows 98/Me NOTE USB CD Writers do not have the DMA feature available7. Click the Advanced Settings tab Enabling DMA on HP IDE CD/DVD Drives and Windows 98/MeReasons why DMA will not stay enabled after restarting your computer Software ErrorsDMA will not stay enabled Other performance issuesTry using your HP drive as both the source and destination drive InstallationHP RecordNow reported a write error Your HP drive is installed, but does not appear in Windows ExplorerCheck external SCSI cables Check data connectors for bent pinsCommon , and click Disk Administrator Double-click Administrative ToolsHP RecordNow reported a write error on page The HP drives software installation failsUninstall the HP drive software Reinstall your HP drives softwareTurn off Read Ahead capabilities for the drive If an error occurs while recording4. Click the File System button in the Advanced settings box If youre trying to read an 80-minute CDSee Also An error occurred while recordingHigh Speed CDs 80-Minute CDsUse HP media You cannot write to an 80-minute CD using your HP driveYou are using an HP CD-R 80-minute CD You are using a non-HP CD-R 80-minute CDWindows Me 2. Click the Performance and Maintenance iconUnable to Hear Music Windows 2000 ProfessionalIncorrect error message with Win 95 and Office DLA 2.5 Known ProblemsInstallation allowed to Network Drives Simple Backup and DLA can’t be used simultaneouslyNetwork sharing is not supported with DLA Win 98SE DLA causing EZ CD Creator 4 to crashCannot change volume label in Windows ME Zero length file is left at end of filled compressed mediaDLA 2.5 Known Problems Not formatting when drag and drop from Explorer to unformatted media4. Remove the check from “enable CD recording on this drive” Reboot hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01hp dvd-writer dvd100i Warranty Information Chapter 10 Warranty and SupportDURATION OF LIMITED WARRANTY hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 Product Service and SupportSupport Parts List Electronic Services E-Mail FTP Site TelephoneChapter 11 Release Notes Windows NT 4.0 ATAPI Driver IssuesHP CD-WRITER, hp dvd-writer HP RecordNow, Version How to use this document2. Delay After Cancel 6. Enable DMA to Reduce Buffer Underruns11. Problems reading CD-R media 12. Multiple drive incompatibilities 7. Incompatibility with Direct CD 8. Incompatibility with MS Backup9. Problems with High Speed CD-RW Media 10. Problems formatting previously formatted DVD/CD-RW media6. Compressed Data 8. Incompatibility with MS Backup9. Problems with High Speed CD-RW Media 11. Problems reading CD-R media3. Delay After Media Format, Media Initialize, or Canceled 1. Multiple SCSI Device SetupsBackup 5. Disaster Recovery on FAT32 or DBCS Systems10. Disaster Recovery Configuration 12. HP Simple Backup and Active Desktop Applications8. Booting from CD 9. USB and Firewire 1394 DevicesTo use Disaster Recovery 17. Conflict With Microsoft System RestoreTo restore busy files hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01 18. PCHealth Updates on Windows ME19. Device Issues With Windows Media Player 20. Disaster Recovery on ATAPI Hard Disks Larger Than 8GBDrive Family Chapter 12 Discontinued ProductsDrives No Longer Sold Table 29 HP CD-Writer Drives No Longer Sold