HP Troubleshooting Assistant

Chapter 9 Troubleshooting

This chapter provides descriptions and solutions for some hp dvd-writer drive hardware and software problems, and is organized as follows:

Up-To-Date Troubleshooting Information	p. 81
HP Troubleshooting Assistant	p. 81
Improving Drive Performance and Reducing Errors	p. 81
Software Errors	p. 83
Installation	p. 84
Making Audio CDs	p. 86
Reading CDs	p. 86
High Speed CDs	p. 88
80-Minute CDs	p. 88
Unable to Hear Music	p. 90
DLA 2.5 Known Problems	p. 91

Up-To-Date Troubleshooting Information

Up-to-date troubleshooting information is available from the following web sites: http: //www. hp. com/support/dvd-compatibility

http: //www. hp. com/support/dvd-capture

http: //www. hp. com/support/dvd-mydvd

http: //www. hp. com/support/dla

Frequently asked questions and answers are provided in Chapter 6 Tips and Techniques.

Release Notes for the hp dvd-writerdvd100i drives are on page 96.

More troubleshooting information is available in the browser-based HP Troubleshooting Assistant, which is installed with the drive.

NOTE: Double-click on the hp dvd-writer icon on the desktop, then click on Help, then click on Troubleshooting.

Figure 47 hp troubleshooting screen

Improving Drive Performance and Reducing Errors

Enabling Direct Memory Access to Enhance System Performance

Many computers and computer hardware devices come with a feature called Direct Memory Access (DMA). When you enable DMA, you accelerate data transfer between hardware devices because of a shortcut called the DMA channel. The DMA channel permits data to completely bypass the computer's CPU and travel directly from main system memory to the intended hardware device. By removing the CPU passageway,

hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01

Up-To-Date Troubleshooting Information

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980c (US/CAN) specifications

The HP 790k, 990c, 770k, 790t, and 980c are integral components of HP's lineup, catering to various customer needs in the printing domain. Each model comes equipped with distinctive features and technologies that enhance user experience while ensuring high print quality.

The HP 790k, often favored in Latin America, boasts impressive color accuracy and speed, making it suitable for both business and creative applications. This printer utilizes advanced ink technology, ensuring that prints are not just vibrant but also durable. Its compact design allows it to fit seamlessly into any workspace, while its user-friendly interface streamlines the printing process, making it accessible for users at all skill levels.

The HP 990c, popular in the United States, takes printing performance a notch higher. This model is recognized for its high print resolution, offering crisp text and detailed images that meet professional standards. Equipped with multiple connectivity options, including USB and wireless capabilities, it ensures seamless integration with various devices. The HP 990c is particularly suitable for busy environments, as it offers fast printing speeds without compromising quality.

In Latin America, the HP 770k is revered for its reliability and efficiency. This printer incorporates cutting-edge technology to minimize paper jams and reduce maintenance needs, allowing for continuous workflow. The HP 770k also features an energy-saving mode, which helps organization maintain their operational costs. Its simplistic design and straightforward setup make it a practical choice for both home and office settings.

The HP 790t, another model designed for the Latin American market, is recognized for its compact nature paired with robust functionalities. This printer offers a variety of media types and sizes, accommodating diverse printing needs. Additionally, it includes features such as automatic duplexing, which helps save paper and promote sustainability. The HP 790t also maintains a balance between affordability and performance, making it a popular choice for everyday printing tasks.

The HP 980c, serving customers in the US and Canada, is a high-performance printer that excels in both speed and color quality. With advanced printing technologies, it produces photos and documents that meet the high expectations of graphic designers and photographers. The HP 980c is built with a focus on durability, ensuring that users can count on it for extensive print jobs without interruption. Its versatile connectivity options allow users to print directly from smartphones and tablets, further enhancing convenience and productivity.

Collectively, these HP models demonstrate the brand's commitment to innovation and quality in the printing industry, catering to various needs while ensuring high performance and reliability.

HP 732c (US), 740n (US) Up-To-Date Troubleshooting Information, HP Troubleshooting Assistant

Models: 980c (US/CAN)

Chapter 9 Troubleshooting

Up-To-Date Troubleshooting Information