Dell 840 manual Troubleshooting an Optical Drive

6Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board.

7Ensure that a power cable is properly connected to the drive.

8Close the system. See "Closing the System" on page 47.

9Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

10Run the appropriate online diagnostic test to see whether the diskette drive works correctly.

11Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.

12Open the system. See "Opening the System" on page 43.

13Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 73.

14Close the system. See "Closing the System" on page 47.

15Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

16Run the appropriate online diagnostic test to see whether the diskette drive works correctly.

If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next step.

If the tests fail, see "Getting Help" on page 121.

17Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

18Open the system. See "Opening the System" on page 43.

19Reinstall one of the expansion cards you removed in step 13. See "Installing an Expansion Card" on page 72.

20Close the system. See "Closing the System" on page 47.

21Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

22Run the appropriate online diagnostic test to see whether the diskette drive works correctly.

23Repeat step 17 through step 22 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail.

If the problem is not resolved, see "Getting Help" on page 121.

Troubleshooting an Optical Drive

Problem

•System cannot read data from a CD or DVD in an optical drive.

•Optical drive indicator does not blink during boot.

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Troubleshooting Your System