Dell PowerEdge 840 Systems
W . d e l l . c o m s u p p o r t . d e l l . c o m
June DJ894
Contents
Page
Front I/O Panel Service-Only Parts Procedure
Replacing the SAS Controller Card Battery
General Memory Module Installation Guidelines
Troubleshooting IRQ Assignment Conflicts
Troubleshooting System Cooling Problems
Troubleshooting an External Scsi Tape Drive 103
100
Returning Items for Warranty Repair or Credit 123
111
112
113
Glossary Index
Other Information You May Need
About Your System
Accessing System Features During Startup
Page
Turned off immediately after the power button is pressed
Power button is enabled in the System Setup program. When
Power-on indicator On System power is on
Connected to the power source
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Page
Diagnostics Indicator Codes
Appropriate drives installed in your
System board failure See Getting Help on
Other failure Ensure that the diskette drive, optical drive
System
Hard-Drive Indicator Codes
Hard-Drive Indicators Drive status indicator
System Messages
Remote Configuration is Wait until the process is complete
Bios remote update failed Retry update
Nvramclr jumper is installed Remove the Nvramclr jumper
Faulty diskette, diskette drive
Controller. See Using the System
Setup Program on
Configuration is incorrect Configuration guidelines, a list
Memory configurations
Faulty keyboard controller
System is incorrectly configured
Loose or improperly connected
Persists, see Getting Help on
Faulty or missing diskette drive
Problem persists, replace the drive
Faulty system board See Getting Help on
Not a bootable diskette Use a bootable diskette
Error encountered in initializing
PCI device faulty system board
Jumper location. Check for a Bios
Faulty hard-disk drive Replace the hard-disk drive. See
System Setup program. See
Appropriate drive installed in your
Faulty memory module See Troubleshooting System
Invalid memory configuration See General Memory Module
Faulty system battery See Using the System Setup
System Battery on
On the boot hard drive
Troubleshooting a Hard Drive on
System Beep Codes
Slave interrupt-mask register failure
Baseboard Management Controller Messages
Diagnostics Messages
Alert Messages
Entering the System Setup Program
Responding to Error Messages
Using the System Setup Program
Using the System Setup Program
System Setup Options
Main Screen
Main System Setup Program Screen
Settings
Off default
Installation and disable Off after installation
System memory test option, and redundant memory status
CPU Information Screens
Integrated Devices Screen
Console Redirection Screen
System Security Screen
System Security Screen Options Description System Password
You to assign and verify a new system password
Setup Password
Access to your system using the system password feature
Exit Screen
System and Setup Password Features
Using the System Password
Using the System Setup Program
Using the Setup Password
Using the System Setup Program
Installing System Components
Recommended Tools
Page
Page
Front-Panel
Removing the Cover
Removing the Front-Panel Drive Inserts
Installing
Commission
Connecting Drives
Closing the System
DC Power Cables
Installing a Diskette Drive
Diskette Drive
Removing a Diskette Drive
Page
Installing an Optical or Tape Drive
Page
Page
Test the drive
Hard Drive Installation Guidelines
Hard Drives
Configuring the Boot Drive
Removing a Hard Drive from the Drive Bay
Installing a Hard Drive in the Drive Bay
Installing System Components
SATA0 connector Installing System Components
Sata interface cable
SAS controller card
Removing a Hard Drive from a Lever-Release Drive Carrier
Page
Hot-Plug Sata Hard Drives Using the SAS Backplane
12. Installing the SAS Release tab Data cable
Interface connector on
SAS controller card Installing System Components
Removing the Cooling Shroud
Cooling Shroud
Removing a Hot-Plug SAS or Sata Hard Drive
Installing the Cooling Shroud
Cooling Fans
Removing the Front System
Installing the Front System Fan
Removing the Back System Fan
Page
Power Supply
Removing the Power Supply
Page
Expansion Cards
Page
Expansion-card connector
Removing an Expansion Card
Installing System Components
Replacing the SAS Controller Card Battery
Disconnect the battery cable from the SAS controller card
General Memory Module Installation Guidelines
Installing Memory Modules
Sample Memory Configurations Total Memory
Memory
Page
Microprocessor
Removing Memory Modules
Removing the Processor
Page
Page
Installing System Components
Replacing the System Battery
Installing a RAC Card
System Battery
Page
Front I/O Panel Service-Only Parts Procedure
Installing System Components Chassis
Mounting screws
Removing the System Board
System Board Service-Only Parts Procedure
Installing the Control Panel Assembly
Installing System Components
Page
Installing System Components
Safety First-For You and Your System
Software Monitors power indicator
Start-Up Routine
Start-Up Routine Indications Look/listen for Action
Troubleshooting IRQ Assignment Conflicts
Troubleshooting the Video Subsystem
Monitor is not working properly Video memory is faulty
Checking the Equipment
Troubleshooting the Keyboard
Troubleshooting the Mouse
Troubleshooting Serial I/O Problems
Troubleshooting a Serial I/O Device
NIC cannot communicate with network
Troubleshooting a NIC
Troubleshooting a USB Device
Liquid spilled on the system Excessive humidity
Troubleshooting External Connections
Troubleshooting a Wet System
Troubleshooting a Damaged System
System was dropped or damaged
Troubleshooting the System Battery
Troubleshooting Power Supplies
Troubleshooting System Cooling Problems
Troubleshooting a Fan
Troubleshooting System Memory
101
Troubleshooting a Diskette Drive
Error message indicates a diskette drive problem
Troubleshooting an Optical Drive
Troubleshooting an External Scsi Tape Drive
103
Troubleshooting a Hard Drive
105
Troubleshooting Sata Hard Drives
Troubleshooting a Sata Hard Drive
Troubleshooting a Sata Hard Drive in a RAID Configuration
Troubleshooting a SAS RAID Controller
107
Troubleshooting Expansion Cards
Troubleshooting the Microprocessor
109
Troubleshooting Your System
Using Dell PowerEdge Diagnostics
System Diagnostics Features
Running System Diagnostics
111
When to Use the System Diagnostics
Running the System Diagnostics
From Removable Bootable Media
From the Utility Partition
System Diagnostics Testing Options
Using the Custom Test Options
Selecting Devices for Testing
Selecting Diagnostics Options
114
115
Jumpers and Connectors
System Board Jumpers
Page
117
Page
119
Disabling a Forgotten Password
Online Services
Obtaining Assistance
121
Getting Help
AutoTech Service
Automated Order-Status Service
Support Service
Electronic Quote Service
123
Before You Call
125
Contacting Dell
126
Mail la-techsupport@dell.com Technical Support Toll-free
Mail la-techsupport@dell.com Technical Support
Technical Support Toll-free Technical Support Services
127
Sales
Website support.ap.dell.com
General Support Toll-free
128
Mail la-techsupport@dell.com General Support Toll-free
129
130
3355
131
General Support calling from Guayaquil
132
133
Mail la-techsupport@dell.com General Support
134
135
136
137
Mail krsupport@dell.com
138
139
Technical Support Claracom
140
Fax 21 424 01
141
142
Country Code Precision Technical Support PowerApp, PowerEdge
143
International Access Code Country Code City Code
144
Mail delldirectsupport@dell.com Customer Care website
Home and Small Business Fax 0870 907
145
146
147
Amperes AC Alternating current
BTU British thermal unit
Celsius
148
Cm Centimeters Cmos Complementary metal-oxide semiconductor
149
Fahrenheit
150
LVD Low voltage differential Meters MA Milliamperes
151
System diskette See bootable diskette
152
TCP/IP Transmission Control Protocol/Internet Protocol
TOE TCP/IP offload engine
153
Volts VAC Volts alternating current VDC Volts direct current
154
Removing and replacing, 83 troubleshooting the RAID card
Partition, 112 using Dell PowerEdge
Interface cables, 47 power cables
155
Fans installing, 67-68 removing
Post
157
Upgrades processor