Touchscreen problem
Problems | Possible causes | Possible solutions | |
|
|
|
|
Touchscreen responds | • The screen is dirty. | • | Moisten a soft, |
slowly or improperly | • Protective cover |
| lint‑free cloth with |
|
| either water or a | |
| prevents the tablet |
| |
|
| display cleaner, and | |
| from recognizing |
| |
|
| wipe the surface of | |
| your inputs. |
| |
|
| the tablet until it is | |
|
|
| |
|
|
| clean. Do not allow |
|
|
| water from the cloth |
|
|
| to seep down to |
|
|
| the tablet ports or |
|
|
| buttons. |
|
| • | Remove any |
|
|
| protective covers |
|
|
| from the touchscreen. |
|
|
|
|
Network Problem
Problems | Possible causes | Possible solutions | |
|
|
|
|
No wireless connection |
| 1 | Check if the wireless |
|
|
| radio is on. See |
|
|
| setting. |
|
| 2 | Try to get closer to the |
|
|
| wireless access point. |
|
| 3 | Reset the wireless |
|
|
| router if using a private |
|
|
| network; open the |
|
|
| browser to view the |
|
|
| landing page if using a |
|
|
| public network. |
|
|
| |
Slow Internet | The signal strength is | Move your tablet to a | |
connections | not strong enough. | different location for | |
|
| better signal reception. | |
|
|
|
|
Troubleshooting 25
