Table A-1. General Cluster Troubleshooting (continued)

Problem

Probable Cause

Corrective Action

 

 

 

Unable to add a

The new node cannot

Ensure that the new cluster node can

node to the cluster.

access the shared

enumerate the cluster disks using

 

disks.

Windows Disk Administration. If the

 

The shared disks are

disks do not appear in Disk

 

Administration, check the following:

 

enumerated by the

 

 

 

operating system

• Check all cable connections

 

differently on the

• Check all zone configurations

 

cluster nodes.

 

• Check the Access Control settings on

 

 

 

 

the attached storage systems

 

 

• Use the Advanced with

 

 

Minimum option

 

One or more nodes

Configure the Internet Connection

 

may have the Internet

Firewall to allow communications that

 

Connection Firewall

are required by the MSCS and the

 

enabled, blocking

clustered applications or services.

 

RPC communications

See Microsoft Knowledge Base article

 

between the nodes.

KB883398 at the Microsoft Support

 

 

 

 

website at support.microsoft.com for

 

 

more information.

 

 

 

The disks on the

This situation is

No action required.

shared cluster

normal if you stopped

 

storage appear

the Cluster Service. If

 

unreadable or

you are running

 

uninitialized in

Windows Server 2003,

 

Windows Disk

this situation is

 

Administration

normal if the cluster

 

 

node does not own the

 

 

cluster disk.

 

Troubleshooting

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Dell CX4 manual Check all cable connections, Check all zone configurations, Attached storage systems, Use the Advanced with