Solving Problems
Lockups and Software Problems
If the computer does not start up — Ensure that the power cable is firmly connected to the computer and to the electrical outlet.
If a program stops responding — End the program:
1.Press <Ctrl><Shift><Esc> simultaneously.
2.Click Applications.
3.Click the program that is no longer responding
4.Click End Task.
If a program crashes repeatedly — Check the software documentation. If necessary, uninstall and then reinstall the program.
NOTE: Software usually includes installation instructions in its documentation or on CD.
If the computer stops responding or a solid blue screen appears —
CAUTION: You might lose data if you are unable to perform an operating system shutdown.
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
If a program is designed for an earlier Microsoft® Windows® operating system — Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft® Windows® operating system environments.
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