Using Support Tools
Starting Dell Diagnostics From Your Hard Drive
The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, contact Dell (see “Contacting Dell” on page 57).
1.Ensure that the computer is connected to an electrical outlet that is known to be working properly.
2.Turn on (or restart) your computer.
3.When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.
NOTE: If you see a message stating that no diagnostic utility partition has been found,
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run the Dell Diagnostics from the Drivers and Utilities disc.
If Pre-boot Self Assessment (PSA) is invoked:
a.The PSA starts running tests.
b.If the PSA completes successfully, the following message is displayed: “No problems have been found with this system so far. Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended).”
c.If you are experiencing memory issues press <y>, else press <n>. The following message is displayed:
“Booting Dell Diagnostic Utility Partition. Press any key to continue.”
d.Press any key to go to the Choose An Option window.
