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HP 20-k014us Mobile, 20-k127cl Mobile Downloading HP PC Hardware Diagnostics Uefi to a USB device

Models: 20-k014us Mobile 20-k127cl Mobile 20-k120us Mobile 20-k121us Mobile 20-k014ca Mobile

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To start HP PC Hardware Diagnostics UEFI:

1.Turn on or restart the computer, quickly press esc, and then press f2.

The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 38.

b.Hard drive

c.BIOS

2.Click the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.

1.Go to http://www.hp.com.

2.Click Support & Drivers, and then click the Drivers & Software tab.

3.Enter the product name in the text box, and then click Search.

4.Select your computer model, and then select your operating system.

5.In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

38 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

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HP 20-k014us Mobile, 20-k127cl Mobile, 20-k120us Mobile manual Downloading HP PC Hardware Diagnostics Uefi to a USB device

Contents

User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Performing routine maintenance Wireless connection problems Vii Input power Operating specifications Best practices Starting rightFun things to do Resource Contents More HP resources More HP resources Front Getting to know your computerFinding your hardware and software information Locating hardware Right side Right side Environmental Notices Left side Back Top Labels BottomIdentifying the labels Using the wireless controls Connecting to a networkConnecting to a wireless network Using an Internet service provider Configuring a wireless router Setting up a WlanProtecting your Wlan Connecting to a Wlan Connecting to a wired network Connecting to a local area network LAN Using the webcam Enjoying entertainment featuresVolume control Using audio Using Beats Audio Using videoConnecting headphones Accessing Beats Audio Using touch screen gestures Navigating using the keyboard and pointing devicesOne-finger slide Tapping Scrolling Rotating select models only Pinching/stretchingEdge swipes Right-edge swipe Left-edge swipe Top-edge swipe and bottom-edge swipe Using the keyboard Fn key Using the action keys Icon Key Description Using Microsoft Windows 8 shortcut keys Using the integrated numeric keypad Num lock key Intel Rapid Start Technology select models only Managing powerInitiating Sleep and Hibernation Manually initiating and exiting Sleep HP CoolSense select models only Setting password protection on wakeupManually initiating and exiting Hibernation Shutting down turning off the computer Using a USB device Managing and sharing information Connecting a USB device Removing a USB device Inserting and removing a memory card Using Disk Defragmenter Performing routine maintenanceUsing Disk Cleanup Maintaining peak performance Cleaning products Cleaning your computerCleaning procedures Using security measures Setting Windows passwords Installing software updates Setting Setup Utility Bios passwordsUsing Internet security software Installing Windows updates Updating software Updating the Bios Starting Setup Utility BiosDetermining the Bios version Using HP PC Hardware Diagnostics Uefi Downloading a Bios update Downloading HP PC Hardware Diagnostics Uefi to a USB device Diagnostic section, click HP Uefi Support Environment Backing up, restoring, and recovering Creating recovery media and backups Creating HP Recovery media Restore and recovery Using Windows Refresh for quick and easy recovery Remove everything and reinstall Windows Using the HP Recovery partition select models only Recovering using HP Recovery ManagerWhat you need to know Using HP Recovery media to recover Removing the HP Recovery partitionChanging the computer boot order Page Cannot connect to a Wlan TroubleshootingWireless connection problems Cannot connect to a preferred network Cannot connect to the wireless router Current network security codes are unavailable Network status icon is not displayed Power problemsHard drive error Computer will not turn on or start Computer is not responding Display problemsKeyboard and mouse problems Computer shuts down unexpectedlyPage Audio problems No sound is produced Software problems Input power SpecificationsOperating specifications Electrostatic Discharge Bios Index