Dell Diagnostics Main Menu
1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
Option | Function |
|
|
Express Test | Performs a quick test of devices. This test typically takes 10 to 20 minutes and |
| requires no interaction on your part. Run Express Test first to increase the |
| possibility of tracing the problem quickly. |
|
|
Extended Test | Performs a thorough check of devices. This test typically takes an hour or more |
| and requires you to answer questions periodically. |
|
|
Custom Test | Tests a specific device. You can customize the tests you want to run. |
|
|
Symptom Tree | Lists the most common symptoms encountered and allows you to select a test |
| based on the symptom of the problem you are having. |
|
|
2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell. For information on contacting Dell, see your online User’s Guide.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.
3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Tab | Function |
|
|
Results | Displays the results of the test and any error conditions encountered. |
|
|
Errors | Displays error conditions encountered, error codes, and the problem |
| description. |
|
|
Help | Describes the test and may indicate requirements for running the test. |
|
|
Configuration | Displays your hardware configuration for the selected device. |
| The Dell Diagnostics obtains configuration information for all devices from |
| system setup, memory, and various internal tests, and it displays the |
| information in the device list in the left pane of the screen. The device list may |
| not display the names of all the components installed on your computer or all |
| devices attached to your computer. |
|
|
Parameters | You can customize the test by changing the test settings. |
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|
4When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD (optional), remove the CD.
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