Error Messages
When any of these messages appear, there is a problem with the OneTouch® Basic® Meter or the way in which you are performing a test. These messages help to identify certain problems but do not appear in all cases when a problem has occurred. If you think your meter may not be operating properly, refer to page 13, “Checking the System.” If you are experiencing symptoms that are not consistent with your blood glucose test results AND you believe you have followed all of the instructions in the owner’s booklet, contact your healthcare professional.
In most cases, problems are easy to fix. If you have trouble, help is available from LifeScan Customer Services 24 hours a day, 7 days a week at 1 800
MESSAGE | PROBLEM | WHAT TO DO |
Some parts of the display are not working. The messages will be incomplete.
Call LifeScan Customer Services at 1 800
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