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Dell HX574 139, Replacing the PEM Board 140, 143, Checking Basic Power Problems 144, 151, 155

Models: R905 HX574

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Processor Expansion Module Board
(Service-Only Procedure)	139
Removing the PEM Board	139
Replacing the PEM Board	140

4 Troubleshooting Your System . . . . . . . . 143

Safety First—For You and Your System	143
Start-Up Routine	143
Checking Basic Power Problems	144
Checking the Equipment	144
Troubleshooting External Connections	144
Troubleshooting the Video Subsystem	145
Troubleshooting the Keyboard or Mouse	146
Troubleshooting Serial I/O Problems	148
Troubleshooting a Serial I/O Device	148
Troubleshooting a USB Device	149
Troubleshooting a NIC	151
Troubleshooting a Wet System	152
Troubleshooting a Damaged System	152
Troubleshooting the System Battery	153
Troubleshooting Power Supplies	154
Troubleshooting System Cooling Problems	155
Troubleshooting a Fan	155
Troubleshooting System Memory	156
Troubleshooting an Optical Drive	158

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Contents

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Dell HX574 139, Replacing the PEM Board 140, 143, Checking Basic Power Problems 144, 151, Troubleshooting a Wet System 152

Contents

Dell PowerEdge R905 December HX574 Contents Entering the BMC Setup Module BMC Setup Module Options Memory Information ScreenIntegrated Devices Screen Serial Communication Screen Removing and Replacing the OptionalOpening and Closing the System Removing the Riser Board Replacing the Riser BoardGeneral Memory Module Installation Installing Memory Modules Removing Memory ModulesConfiguring the Boot Device Installing a Hot-Plug Hard DriveConnecting an External Fibre Channel Storage 114115 118Checking Basic Power Problems 144 Troubleshooting a Wet System 152139 Replacing the PEM Board 140167 171179 Other Information You May Need About Your SystemAccessing System Features During Startup For the integrated NIC Front-Panel Features and IndicatorsInformation Power button Supply output to the system After the power button is pressedACPI-compliant operating system, Running an ACPI-compliant operatingWith power supplies, fans, system Temperature, or hard drivesLCD display lights amber when LCD display lights amber regardlessHard-Drive Indicator Codes Back-Panel Features and Indicators OffConnecting External Devices Back-Panel Features and Indicators Video connectorPower Indicator Codes OperationalFlickering Or shutting downNIC Indicator Codes Link indicatorNetwork data is being sent or received LCD Status MessagesNetwork E1000 Call Support E1114 Temp AmbientE1210 Cmos Batt E1211 Romb BattE122A E122DE122E E122F 5V PwrGdE1313 Fan RedundancyE1414 ThermtripE141C CPU Mismatch E141F CPU ProtocolE1420 CPU Bus Perr E1421 CPU InitE161C PS # Input LostE1620 PS # Input RangeE1810 HDD ## Fault E1712 PCI Serr B## D## F##E171F Pcie Fatal Err B## D## Err Slot # E1811 HDD ## RbldE2011 Mem Config E1812 HDD ##Removed E1914 DRAC5 Conn2E2013 Shadow Bios E2017 Timer FailE2018 Prog Timer E2019 Parity ErrorE201F Drac Config E2020 CPU ConfigDisable Dimm E2021 MemoryE2112 Mem Spare I1910 IntrusionI1911 3 ERRs Chk Log I1912 SEL FullSolving Problems Described by LCD Status Messages Removing LCD Status MessagesW1228 Romb Batt 24hrSystem Messages Update Remote ConfigurationPlease wait Bios Manufacturing Mode detectedError Incorrect Error RemoteAccess Controller Error caused aManufacturing mode Invalid NvramResource Re Allocated Invalid PCIe cardNo boot device No boot sector onNo timer tick Memory testsWidth Error Width is n Actual Link Width Is n PCIe Fatal ErrorReset Slot n InstallRead fault Remote AccessError or incorrect InstalledSetup program Timer chip counterShutdown failure AmountFaulty DIMMs are DisabledMicrocode update More faulty DIMMsDiagnostics Messages Write faultWrite fault on Alert MessagesEntering the System Setup Program Responding to Error MessagesMain Screen System Setup OptionsUsing the System Setup Program Main System Setup Program Screen Support information about booting from external devices Auto defaultDevice installed in the SD card slot will automatically Setup Password on page 57 for more informationMemory Information Screen CPU Information Screen Enabling AMD PowerNow! Technology Integrated Devices ScreenController Enabled default Optical Drive Controller On default User AccessibleNIC1 default Other NICs Enabled MAC AddressSerial Communication Screen System Security ScreenSystem Security Screen Options Description Setup Password That you restrict access to your system using the systemPassword feature Changing an existing setup passwordWhen set to Yes, all the contents of the TPM are cleared Power is turned offTPM are preserved Back up the TPM keys prior to enabling this optionSystem and Setup Password Features System and displays a diagnostic screenEnables or disables the NMI feature Exit ScreenUsing the System Password Using the System Setup Program Using the Setup Password Using the System Setup Program Disabling a Forgotten Password Baseboard Management Controller ConfigurationEntering the BMC Setup Module BMC Setup Module OptionsUsing the System Setup Program Installing System Components Installing System ComponentsRecommended Tools Inside the SystemProcessor expansion module Removing and Replacing the Optional Front Bezel Removing and Replacing the Optional Front BezelOpening and Closing the System Opening the SystemChassis hooks Closing the SystemLift up the latch on the cover Cooling Fans Removing a Cooling FanReplacing a Cooling Fan Cooling Shroud Assembly Removing the Cooling Shroud AssemblyReplacing the Cooling Shroud Assembly Power Supplies Removing a Power SupplyReplacing a Power Supply Lever release latchProcessor Expansion Module Removing the PEM or PEM ShellInstalling and Removing a PEM Processor expansion module Guide pinsHandle in service position Installing System Components Cooling shroudReplacing the PEM or PEM Shell Expansion Card Installation Guidelines Expansion CardsInstalling an Expansion Card Front of systemPage Riser Board Removing an Expansion CardRemoving the Riser Board 12. Riser Boards Processor riser boardReplacing the Riser Board Riser board socketInstalling an Optional RAC Card RAC Card14. RAC Card Connectors RJ-45 RAC NIC connector Installing the Optional Internal USB Memory Key Internal USB Memory Key Optional15. Installing a USB Memory Key USB memory key TOE/iSCSI Key Optional16. Installing a TOE/iSCSI Key TOE/iSCSI key SD Memory Card Installing the NIC Daughter Card NIC Daughter CardNIC daughter card connector System Memory Removing the NIC Daughter CardGeneral Memory Module Installation Guidelines Memory Modules Number Examples of Four-Processor Memory Configurations Total C4, D1, D2, D3, D432 GB Sixteen 2 GB, 800 MHz C7, C8, D1, D2, D3, D4, D5, D6, D7, D8Installing Memory Modules System Size and Speed Memory 128 GB Sixteen 8 GB, 667 MHzRemove the cooling shroud assembly 19. Installing and Removing a Memory Module Memory moduleRemoving Memory Modules Processors Removing a Processor 20. Removing and Installing the Heat Sink Heat sink Socket Installing a Processor101 102 Installing an Optical Drive 103104 Latch ThumbscrewHard Drives 105Before You Begin 23. Hard-Drive ID NumbersConfiguring the Boot Device Installing a Drive BlankRemoving a Drive Blank 107Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive 109Replacing a Hard Drive in a Hard-Drive Carrier 111 SAS Controller CardsRemoving a SAS Controller Card Installing a SAS Controller Card InternalstorageSAS RAID controller card Installing the SAS RAID Controller Card Battery113 Connecting an External SAS Tape Drive Connecting an External Fibre Channel Storage DeviceSystem Battery Replacing the System BatterySystem battery is a 3.0-volt V, coin-cell battery 11527. Replacing the System Battery 116117 Control Panel Assembly Service-Only Procedure Removing the Control PanelInstalling the Control Panel 119Chassis Intrusion Switch Service-Only Procedure Removing the Chassis Intrusion SwitchInstalling the Chassis Intrusion Switch 121SAS Backplane Service-Only Procedure Removing the SAS Backplane123 Backplane power cable 124125 Installing a SAS BackplaneInstallation alignment slot Peripheral Interposer Board Removing a Peripheral Interposer Board127 128 Retention tab129 Install the peripheral interposer boardReplacing a Peripheral Interposer Board Fan Interposer Board Service-Only Procedure Removing a Fan Interposer BoardTabs Slots Installing a Fan Interposer Board131 System Board Service-Only Procedure Removing the System Board133 Retention hook Lift the system board out of the chassis134 Installing the System Board 135Installing System Components 137 Power Distribution Board Service-Only ProcedureRemoving the Power Distribution Board Installing the Power Distribution Board Screws Retention tabs139 Processor Expansion Module Board Service- Only ProcedureRemoving the PEM Board Replacing the PEM Board 141 142 Safety First-For You and Your System Start-Up Routine143 Start-Up Routine Indications Look/listen for ActionChecking Basic Power Problems Troubleshooting External ConnectionsChecking the Equipment 144Troubleshooting the Video Subsystem Monitor is not working properly Video memory is faultyProblem 145Troubleshooting the Keyboard or Mouse 146147 Troubleshooting Serial I/O Problems Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device 149150 151 Troubleshooting a NICNIC cannot communicate with network Troubleshooting a Wet System Troubleshooting a Damaged SystemLiquid spilled on the system Excessive humidity System was dropped or damaged 152Troubleshooting the System Battery 153Troubleshooting Power Supplies 155 Troubleshooting System Cooling ProblemsTroubleshooting a Fan Troubleshooting System Memory 157 Troubleshooting an Optical Drive 159 Troubleshooting a Hard DriveAction Troubleshooting Your System Troubleshooting Your System Troubleshooting a SAS Controller or SAS RAID Controller 161Action Troubleshooting an External SAS Tape Drive 163Troubleshooting Expansion Cards Troubleshooting the Microprocessors 165Action Using Dell PowerEdge Diagnostics System Diagnostics FeaturesSystem Diagnostics Testing Options When to Use the System DiagnosticsRunning the System Diagnostics Using the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options 169Viewing Information and Results System Board Jumper Settings System Board JumpersSystem Board Connectors System Board Connectors 173174 Processor Expansion Module Board Connectors Connector Label DescriptionProcessor 4 socket CONNJn Riser card connector Processor 3 socket Jumpers and ConnectorsSAS Backplane Board Connectors PowerInstallation alignment slot Power SAS a 176177 Backplane powerSAS 2.5-Inch Peripheral Interposer Board 178 Getting Help Contacting Dell179 180 181 Amperes AC Alternating current182 Celsius183 184 185 186 187 188 189 TCP/IP Transmission Control Protocol/Internet Protocol System diskette See bootable diskette System memory See RAM190 191 192 193 IndexIndex Microprocessor See processor Back-panel connectors195 Cooling shroud, 69 cover, 65 expansion card 197 System setup program entering Serial communications options