Problem

Possible causes

Possible solutions

 

 

 

Messaging problems

 

 

 

 

 

Unable to send or

Your device is in Airplane

1 Touch the Time area in

receive text messages.

mode with no wireless

the system bar to open

 

connectivity.

the Status Details.

 

 

2 Touch anywhere in the

 

 

Status Details. Then, the

 

 

Quick Settings display

 

 

below the Status Details.

 

 

3 Drag the switch to OFF

 

 

to disable the Airplane

 

 

mode.

 

 

 

 

The signal strength is not

Try moving to a different

 

strong enough.

location for better signal

 

 

reception.

 

 

 

Unable to send or

The Internet connection or

Check your network

receive e-mail.

the e-mail setting is not

connection, and confirm

 

configured properly.

with your e-mail service

 

 

provider if your e-mail

 

 

setting has been configured

 

 

correctly.

 

 

 

Troubleshooting

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