4
Contents
Memory Problems . . . . . . . . . . . . . . . . . . . . .44
Lockups and Software Problems . . . . . . . . .44
Using Support Tools. . . . . . . . . . . . . . . . . . .47
Dell Support Center. . . . . . . . . . . . . . . . . . . . 47
My Dell Downloads . . . . . . . . . . . . . . . . . . . .48
System Messages . . . . . . . . . . . . . . . . . . . . .48
Hardware Troubleshooter. . . . . . . . . . . . . . .50
Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . .50
Restoring Your Operating System . . . . . . .54
System Restore . . . . . . . . . . . . . . . . . . . . . . .55
Dell DataSafe Local Backup. . . . . . . . . . . . .5 6
System Recovery Media. . . . . . . . . . . . . . . . 59
Dell Factory Image Restore . . . . . . . . . . . . .60
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .62
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . .63
Online Services . . . . . . . . . . . . . . . . . . . . . . .64
Automated Order-Status Service. . . . . . . . .65
Product Information. . . . . . . . . . . . . . . . . . . .65
Returning Items for Repair Under Warranty
or for Credit . . . . . . . . . . . . . . . . . . . . . . . . . .66
Before You Call. . . . . . . . . . . . . . . . . . . . . . . .67
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . .69
Finding More Information and
Resources. . . . . . . . . . . . . . . . . . . . . . . . . . .70
Specifications . . . . . . . . . . . . . . . . . . . . . . .72
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Macrovision Product Notice. . . . . . . . . . . . .79
Information for NOM, or Official Mexican
Standard (Only for Mexico). . . . . . . . . . . . . .80
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81