NOTE: When using '2: DVI-D', the positioning adjustments are not available.

Horizontal/Vertical Lines

Screen has one or more lines

Reset the monitor to Factory Settings.

 

 

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check and determine if these lines are also in self-test

 

 

 

mode.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Run the built-in diagnostics.

 

 

NOTE: When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available.

Synchronization Problems

Screen is scrambled or appears

Reset the monitor to Factory Settings.

 

torn

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check to determine if the scrambled screen appears in

 

 

 

self-test mode.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Restart the computer in the safe mode.

 

 

 

 

Safety Related Issues

Visible signs of smoke or

Do not perform any troubleshooting steps.

 

sparks

Contact Dell immediately.

 

 

 

 

Intermittent Problems

Monitor malfunctions on & off

Ensure that the video cable connecting the monitor to the computer is connected

 

 

 

properly and is secure.

 

 

Reset the monitor to Factory Settings.

 

 

Perform monitor self-test feature check to determine if the intermittent problem occurs in

 

 

 

self-test mode.

 

 

 

 

Missing Color

Picture missing color

Perform monitor self-test feature check.

 

 

Ensure that the video cable connecting the monitor to the computer is connected

 

 

 

properly and is secure.

 

 

Check for bent or broken pins in the video cable connector.

 

 

 

 

Wrong Color

Picture color not good

Change the Color Setting Mode in the Color Settings OSD to Graphics or Video

 

 

 

depending on the application.

 

 

Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color

 

 

 

Settings OSD if the Color Management is turned off.

 

 

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.

 

 

Run the built-in diagnostics.

 

 

 

 

Image retention from a static

Faint shadow from the static

Use the Power Management feature to turn off the monitor at all times when not in use

image left on the monitor for a

image displayed appears on

 

(for more information, see Power Management Modes).

long period of time

the screen

Alternatively, use a dynamically changing screensaver.

 

 

 

 

Product Specific Problems

Specific Symptoms

What You Experience

 

Possible Solutions

Screen image is too small

Image is centered on screen,

Check the Scaling Ratio setting in Image Setting OSD

 

but does not fill entire viewing

Reset the monitor to Factory Settings.

 

area

 

 

 

 

 

 

Cannot adjust the monitor with

OSD does not appear on the

Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.

the buttons on the front panel

screen

 

 

 

 

 

 

No Input Signal when user

No picture, the LED light is

Check the signal source. Ensure the Computer is not in the power saving mode by

controls are pressed

green. When you press "+", "-"

 

moving the mouse or pressing any key on the keyboard.

 

or "Menu" key, the message

Check to make sure Video Source to S-Video, Composite or Component is powered and

 

"No S-Video input signal", or

 

playing video media.

 

"No Composite input signal", or

Check whether the signal cable is plugged in properly. Re-plug the signal cable if

 

"No Component input signal"

 

necessary.

 

appears

Reset the computer or video player.

 

 

 

 

The picture does not fill the

The picture cannot fill the

Due to different video formats (aspect ratio) of DVDs, the monitor may display in full

entire screen.

height or width of the screen

 

screen.

 

 

Run the built-in diagnostics.

 

 

 

 

NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.

Universal Serial Bus (USB) Specific Problems

Specific Symptoms

What You Experience

 

Possible Solutions

USB interface is not working

USB peripherals are not

Check that your monitor is turned ON.

 

working

Reconnect the upstream cable to your computer.

 

 

Reconnect the USB peripherals (downstream connector).

 

 

Switch off and then turn on the monitor again.

 

 

Reboot the computer.

 

 

Some USB devices like external portable HDD require higher electric current; connect the

 

 

 

device directly to the computer system.

 

 

 

 

High Speed USB 2.0 interface is

High Speed USB 2.0

Check that your computer is USB 2.0-capable.

slow.

peripherals working slowly or

Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port

 

not working at all

 

is used.

 

 

Reconnect the upstream cable to your computer.

 

 

Reconnect the USB peripherals (downstream connector).

 

 

Reboot the computer.

 

 

 

 

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Image 37
Dell P2210H, P2310H appendix Product Specific Problems, Universal Serial Bus USB Specific Problems

P2310H, P2210H specifications

The Dell P2310H and P2210H are part of Dell's Professional Series monitors, designed specifically for business and office environments where productivity, ergonomics, and display quality are paramount. Both monitors come with a range of features and technologies that cater to the needs of professionals seeking reliable display solutions.

The Dell P2310H features a 23-inch screen with a Full HD resolution of 1920 x 1080 pixels, providing sharp images and vibrant colors that enhance visual clarity. On the other hand, the P2210H comes with a slightly smaller 22-inch display but retains the same Full HD resolution, ensuring that users do not compromise on image quality regardless of the screen size. The use of LED backlighting in both models contributes to energy efficiency, reducing power consumption while providing bright and uniform illumination across the screen.

One key characteristic of both monitors is their ergonomic design. The stands allow for height, tilt, swivel, and pivot adjustments, enabling users to find the most comfortable viewing angles. This flexibility not only enhances comfort during extended periods of use but also supports better posture, thereby reducing the risk of strain or injury.

Connectivity is another crucial aspect of the P2310H and P2210H. They both come equipped with multiple input options, including DisplayPort, DVI-D, VGA, and USB ports, ensuring compatibility with various devices and ease of connectivity without the need for additional adapters. The inclusion of USB hub functionality allows users to easily connect peripherals and charge devices directly from the monitor.

Both models are designed with the environment in mind, featuring Energy Star certification, which indicates low energy consumption without sacrificing performance. Additionally, the use of eco-friendly materials and the ability to recycle components further solidify Dell’s commitment to sustainability.

In terms of color accuracy, these monitors cover a wide color gamut, making them suitable for tasks that require precise color representation, such as graphic design and photo editing. With a 178-degree viewing angle, users can enjoy consistent colors and clarity from different positions, which is particularly beneficial in collaborative work environments.

In summary, the Dell P2310H and P2210H monitors are tailored for professionals seeking reliable performance, ergonomic design, and exceptional image quality, making them ideal choices for any office setup.