Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom

Explanation

 

 

 

 

You cannot hear a dial

One or more of the following factors might apply:

 

tone or complete a call

• You must log into the Extension Mobility service.

 

 

 

 

• You must enter a client matter code (CMC) or forced authorization

 

code (FAC) after dialing a number. (SCCP phones only)

 

• Your phone has time-of-day restrictions that prevent you from using

 

some features during certain hours of the day.

 

 

 

 

The Settings button is

Your system administrator might have disabled

on your phone.

unresponsive

 

 

 

 

 

The softkey that you

One or more of the following factors might apply:

 

want to use does not

• You must press more to reveal additional softkeys.

appear

• You must change the line state (for example, go off-hook or have a

 

 

connected call).

 

 

• Your phone is not configured to support the feature associated with

 

that softkey.

 

 

 

Barge fails and results

You cannot barge an encrypted call if the phone you are using is not

in a fast busy tone

configured for encryption. When your barge attempt fails for this reason,

 

your phone plays a fast busy tone.

 

 

 

You are disconnected

You will be disconnected from a call that you have joined using Barge if

from a call that you

the call is put on hold, transferred, or turned into a conference call.

joined using Barge

 

 

 

 

 

CallBack fails

The other party might have call forwarding enabled.

 

 

 

 

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Cisco Systems 7961G/7961G-GE, 7941G/7941G-GE manual Troubleshooting Your Phone, General Troubleshooting, Symptom Explanation
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7961G/7961G-GE, 7941G/7941G-GE specifications

Cisco Systems has been a leader in networking technology, and its IP phones, particularly the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models, showcase their commitment to high-quality communication solutions. These phones are designed to meet the needs of both small and large enterprises, offering various features and technologies that enhance productivity and collaboration.

The Cisco 7941G is a sleek, user-friendly IP phone that supports voice over IP (VoIP) communication. It features a high-resolution monochrome display that provides clear visual information, including caller ID and call details. The 7941G is equipped with two programmable line keys, enabling users to manage multiple calls seamlessly. It also supports a hands-free speakerphone and a built-in headset port, allowing for flexible audio options.

Upgrading to the Cisco 7941G-GE model provides additional benefits. This version includes a Gigabit Ethernet port, ensuring that users experience faster network connections and bandwidth efficiency. The enhanced networking capabilities make the 7941G-GE particularly suitable for environments with high data demands.

The Cisco 7961G and 7961G-GE models take functionality to the next level. The 7961G features a large, backlit display that makes it easy to read call information and navigate menus, even in low-light environments. It comes with five programmable line keys, providing more options for call handling and management. The phone also supports XML applications, enabling companies to customize features and services directly through the phone interface.

For users looking for upgraded connectivity, the 7961G-GE integrates a Gigabit Ethernet port, making it ideal for use in modern network infrastructures that require high-speed connections. The audio capabilities of the 7961G and 7961G-GE also stand out, with wideband audio support, allowing for clearer and more natural voice transmission.

Both models support Power over Ethernet (PoE), reducing cable clutter and streamlining installation. Security is a priority for Cisco, and these phones incorporate features such as encrypted voice and signaling, ensuring secure communications.

In summary, the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models are robust IP phones designed to enhance business communications. Their combination of user-friendly interfaces, advanced networking capabilities, and security features make them ideal choices for organizations looking to improve their communication infrastructure.
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