Basic Call Handling

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to...

Then...

 

 

Transfer a call without

1. From an active call, press Transfer.

talking to the transfer

2.

Enter the target number.

recipient

3.

Press Transfer again to complete the transfer or EndCall to cancel.

 

 

Note If your phone has on-hook transfer enabled, complete the transfer

 

 

by hanging up.

 

 

 

Talk to the transfer

1.

From an active call, press Transfer.

recipient before transferring

2.

Enter the target number.

a call (consult transfer)

3.

Wait for the transfer recipient to answer.

 

 

4.

Press Transfer again to complete the transfer or EndCall to cancel.

 

Note If your phone has on-hook transfer enabled, complete the transfer

 

 

by hanging up.

 

 

Transfer two current calls

1. Scroll to highlight any call on the line.

to each other (direct

2.

Press Select.

transfer) without staying on

3.

Repeat this process for the second call.

the line (SCCP phones only)

 

4.

With one of the selected calls highlighted, press DirTrfr. (To

 

 

display DirTrfr, you might need to press more.)

 

 

The two calls connect to each other and drop you from the call.

 

Note If you want to stay on the line with the callers, use Join instead.

 

 

Redirect a call to a voice

Press iDivert. For more information, see Sending a Call to a Voice

message system

Message System, page 34.

 

 

 

Tips

•If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.

•If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.

•You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3)

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Cisco Systems 7941G/7941G-GE, 7961G/7961G-GE manual Transferring Calls, Message System
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7961G/7961G-GE, 7941G/7941G-GE specifications

Cisco Systems has been a leader in networking technology, and its IP phones, particularly the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models, showcase their commitment to high-quality communication solutions. These phones are designed to meet the needs of both small and large enterprises, offering various features and technologies that enhance productivity and collaboration.

The Cisco 7941G is a sleek, user-friendly IP phone that supports voice over IP (VoIP) communication. It features a high-resolution monochrome display that provides clear visual information, including caller ID and call details. The 7941G is equipped with two programmable line keys, enabling users to manage multiple calls seamlessly. It also supports a hands-free speakerphone and a built-in headset port, allowing for flexible audio options.

Upgrading to the Cisco 7941G-GE model provides additional benefits. This version includes a Gigabit Ethernet port, ensuring that users experience faster network connections and bandwidth efficiency. The enhanced networking capabilities make the 7941G-GE particularly suitable for environments with high data demands.

The Cisco 7961G and 7961G-GE models take functionality to the next level. The 7961G features a large, backlit display that makes it easy to read call information and navigate menus, even in low-light environments. It comes with five programmable line keys, providing more options for call handling and management. The phone also supports XML applications, enabling companies to customize features and services directly through the phone interface.

For users looking for upgraded connectivity, the 7961G-GE integrates a Gigabit Ethernet port, making it ideal for use in modern network infrastructures that require high-speed connections. The audio capabilities of the 7961G and 7961G-GE also stand out, with wideband audio support, allowing for clearer and more natural voice transmission.

Both models support Power over Ethernet (PoE), reducing cable clutter and streamlining installation. Security is a priority for Cisco, and these phones incorporate features such as encrypted voice and signaling, ensuring secure communications.

In summary, the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models are robust IP phones designed to enhance business communications. Their combination of user-friendly interfaces, advanced networking capabilities, and security features make them ideal choices for organizations looking to improve their communication infrastructure.
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