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Getting Help

Obtaining Assistance

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Troubleshooting" on page 81 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 83 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 163.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 160 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 164.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 159.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 162, and then see the contact information for your region or go to support.dell.com.

Getting Help

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Dell PP24L manual Getting Help, Obtaining Assistance, Technical Support and Customer Service, 159

PP24L specifications

The Dell PP24L, also known as the Dell Latitude E6430, is a robust and reliable laptop that has been designed primarily for business professionals and frequent travelers. This laptop combines functionality with durability, making it an ideal choice for those who require a dependable workhorse that can withstand daily use.

One of the standout features of the Dell PP24L is its solid build quality. It utilizes a magnesium alloy chassis and a brushed aluminum lid, which not only provide a premium feel but also enhance durability. The laptop has passed various military-grade tests, ensuring it can withstand harsh conditions like high temperatures, vibrations, and humidity.

In terms of performance, the PP24L is equipped with Intel’s third-generation Core processors, offering a range of options from i3 to i7. This ensures that users can select the right balance of power and efficiency for their tasks, whether it's basic document editing or demanding applications. The laptop supports up to 16GB of RAM, allowing for seamless multitasking and improved performance for more intensive applications.

The Dell PP24L also features a 14-inch display with an option for HD (1366 x 768) or HD+ (1600 x 900) resolution. The anti-glare screen is designed to reduce reflections, making it easier to work in various lighting conditions, a significant advantage for professionals who often find themselves in different environments.

Connectivity is another area where the Dell PP24L shines. It offers a range of ports, including USB 3.0, USB 2.0, HDMI, and a VGA port, as well as an optional ExpressCard slot and Smart Card reader for enhanced security features. This wide range of ports ensures that users can connect to various devices and peripherals without needing additional dongles or adapters.

Battery life is critical for mobile professionals, and the Dell PP24L does not disappoint in this aspect. It can be configured with different battery options, including a 6-cell or a high-capacity 9-cell battery, providing the flexibility needed for extensive use without the need for constant recharging.

In conclusion, the Dell PP24L is a versatile and durable laptop that meets the needs of business professionals and frequent travelers. With its solid build quality, powerful performance options, excellent connectivity, and long battery life, it continues to be a preferred choice for those seeking reliability in their computing devices.