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Dell PP24L manual Program stops responding or crashes repeatedly, Solid blue screen appears

Models: PP24L

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A program stops responding or crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

END THE PROGRAM—

1Press <Ctrl><Shift><Esc> simultaneously.

2Click Task Manager.

3Click the program that is no longer responding.

4Click End Task.

CHECK THE SOFTWARE DOCUMENTATION— If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

RUN THE PROGRAM COMPATIBILITY WIZARD—The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows operating system environments.

1Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.

2Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF—If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION—

•Ensure that the program is compatible with the operating system installed on your computer.

•Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

•Ensure that the program is installed and configured properly.

•Verify that the device drivers do not conflict with the program.

•If necessary, uninstall and then reinstall the program.

BA C K U P Y O U R F I L E S I M M E D I A T E L Y.

US E A V I R U S -S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R CDS . SA V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R

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Troubleshooting

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Dell PP24L manual Program stops responding or crashes repeatedly, Solid blue screen appears, Other software problems

Contents

User’s Guide September HN566 Contents Using the Keyboard Setting Up and Using Networks Using Cards Troubleshooting Intel Active Management Technology System Setup Program Reinstalling Software Dell QuickSet Traveling With Your Computer What Are You Looking For? Find It Here Finding InformationSupport.dell.com What Are You Looking For? Dell Support Website support.dell.com Dell QuickSet Help About Your Computer Front ViewV I C E S T a T U S L I G H T S Light is flashing Y B O a R D S T a T U S L I G H T S Left Side View Disables wireless devices Right Side View Back View Connects serial devices, such as a mouse or handheld device Bottom View About Your Computer About Your Computer Transferring Information to a New Computer Start the Files and Settings Transfer WizardMicrosoft Windows XP Click Start→ Files and Settings Transfer Wizard Microsoft Windows Vista Easy Transfer Cable for Windows VistaTransferring Information to a New Computer Using a Battery Battery PerformanceMicrosoft Windows Power Meter Checking the Battery ChargeDell QuickSet Battery Meter Charge GaugeCheck the Battery Charge Conserving Battery PowerLow-Battery Warning Check the Battery HealthStandby and Sleep Mode Power Management ModesHibernate Mode Accessing Power Options Properties Configuring Power Management SettingsCharging the Battery Windows XPReplacing the Battery Storing a Battery Battery ErrorsUsing a Battery Using the Keyboard Numeric KeypadKey Combinations Touch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick CapMouse Properties window Using the Keyboard Using the Keyboard Adjusting Brightness Using the DisplayUsing the Ambient Light Sensor Switching the Video Image Dual Independent Display Mode Setting Display Resolution and Refresh RateUnder Pick a category, click Appearance and Themes Click the Settings tab→ Advanced→ Displays tab Swapping Primary and Secondary DisplaysSetting Up and Using Networks Connecting a Network or Broadband Modem CableWhat You Need to Establish a Wlan Connection Wireless Local Area NetworkSelect an option under Choose a connection option Start Button and Connect To Option Checking Your Wireless Network CardRight-clickWireless Network Connection Click Properties Order Confirmation for Your ComputerConnecting to a Wlan Help and Support Determining the Wireless Network Device ManagerClick Start→ Connect To→ Manage wireless networks Completing the Connection to the WlanMobile Broadband or Wireless Wide Area Network Click Start→ All Programs→ Dell Wireless Connecting to a Mobile Broadband NetworkChecking Your Dell Mobile Broadband Card Location Profile Settings General Mobility Settings Dell Wi-Fi Catcher Network LocatorEnabling/Disabling the Dell Mobile Broadband Card Microsoft Windows Firewall Setting Up and Using Networks Using Multimedia Playing MediaDVD player includes the following basic buttons Using Blank Media How to Copy MediaCopying Media Helpful Tips Media Type Read Write RewritableAdjusting the Volume Microsoft Windows XP Operating System Adjusting the PictureUnder Personalization, click Adjust Screen Resolution Microsoft Windows Vista Operating SystemUsing Cards Card TypesExtended Cards Installing a PC Card or ExpressCardPC Card Removing a Card or Blank Using Cards Security Cable Lock Securing Your ComputerSmart Card Installing a Smart Card About Smart CardsPasswords Using a Primary or System Password About PasswordsType of Password Features Using an Administrator Password Using a Hard Drive PasswordEnabling the TPM Feature Trusted Platform Module TPMComputer Tracking Software Using the Security Management SoftwareSecurity Management Software Activating the Security Management SoftwareIf Your Computer Is Lost or Stolen Computer, Keyboard, and Display Cleaning Your ComputerCleaning a Non-Optical Mouse Touch PadFloppy Drive Cleaning an Optical MouseCDs and DVDs Diagnostic Lights TroubleshootingDiagnostic Light Codes During Post Suggested Resolution Light PatternDell Diagnostics Dell Technical Update ServiceWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Dell Diagnostics Main Menu Option FunctionDell Support Utility Accessing the Dell Support UtilityTab Function Clicking the Dell Support Icon Drive ProblemsClick Dell Support and point to Dell Support Settings Double-Clicking the Dell Support IconProblems writing to a CD/DVD-RW drive Media drive problemsHard drive problems If you hear an unfamiliar scraping or grinding soundMail, Modem, and Internet Problems Error Messages Troubleshooting Troubleshooting Click Add or Remove Programs External Keyboard problems Ieee 1394 Device ProblemsKeyboard Problems Click Printers and Other HardwareComputer does not start up Lockups and Software ProblemsUnexpected characters Computer stops respondingSolid blue screen appears Other software problemsProgram stops responding or crashes repeatedly Click Task ManagerMemory Problems Network ProblemsGeneral Wireless Local Area Network WlanMobile Broadband Wireless Wide Area Network Icon on the WindowsPC Card Problems Power ProblemsDocking While the Computer Is Running Ensuring Sufficient Power for Your ComputerDocking Power Considerations 100AC Power Loss While the Computer Is Docked Printer ProblemsScanner Problems 101No sound from external speakers Sound and Speaker ProblemsNo sound from integrated speakers 102No sound from headphones Touch Pad or Mouse Problems103 If the display is difficult to read Video and Display ProblemsIf the display is blank Click Appearance and ThemesIf only part of the display is readable 105Troubleshooting Intel Active Management Technology IAMT Features107 Turning off iAMT Accessing iAMT setupOut-of-Band Management Select Return to Previous Menu twiceUSB Provisioning Unsupported AMT Features109 Intel Active Management Technology Overview System Setup ProgramViewing the System Setup Screens 111Commonly Used Options System Setup ScreensChanging the Boot Sequence Diskette Drive Modular bay HDD Internal HDD Optical DriveChanging COM Ports Performing a One-Time BootChanging Printer Modes 113System Setup Program Drivers Reinstalling SoftwareWhat Is a Driver? Identifying DriversUsing Windows Device Driver Rollback Reinstalling Drivers and UtilitiesInstalling Drivers in the Correct Order 116Click the Drivers tab→ Roll Back Driver Using the Drivers and Utilities Media117 Manually Reinstalling Drivers 118Restoring Your Operating System Using the Hardware Troubleshooter ToolUsing Microsoft Windows System Restore Microsoft Windows XPUndoing the Last System Restore Starting System RestoreEnabling System Restore 120 Before You Begin Using the Operating System MediaReinstalling Windows 121122 Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your ComputerBefore Working Inside Your Computer 124Hinge Cover 125Keyboard 126Internal Card With Bluetooth Wireless Technology 127Coin-Cell Battery 128Memory 129130 131 132 133 Wireless Local Area Network Wlan Card 134135 136 Mobile Broadband Card 137138 139 Subscriber Identity Module SIM Card 140Hard Drive 141Removing Media Bay Devices Media Bay142 FCM Flash Cache Module 143144 145 Adding and Replacing Parts Dell QuickSet 147Dell QuickSet Packing the Computer Traveling With Your ComputerIdentifying Your Computer 149Traveling by Air Travel Tips150 Processor Specifications151 System InformationPCI-E Card Ports and Connectors152 MemoryCommunications 153Video Audio 154Display Keyboard Battery155 Touch Pad156 AC AdapterPhysical 157Fingerprint Reader optional EnvironmentalSpecifications Obtaining Assistance Technical Support and Customer ServiceGetting Help 159DellConnect Online Services 160Automated Order-Status Service Problems With Your OrderAutoTech Service 161Before You Call 162Diagnostics Checklist 163Visit support.dell.com Contacting Dell164 FCC Class B AppendixFCC Notice U.S. Only 165Macrovision Product Notice 166Glossary 167Product ID 168169 170 171 Module bay See media bay 172173 174 Video resolution See resolution 175176