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Dell PP24L manual Memory Problems, Network Problems

Models: PP24L

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T H R O U G H T H E Start M E N U .

SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

RUN THE DELL DIAGNOSTICS—See "Dell Diagnostics" on page 83. If all tests run successfully, the error condition is related to a software problem.

Memory Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 163) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE—

•Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

•See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Memory Problems" on page 97).

•Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory Problems" on page 97).

•Run the Dell Diagnostics (see "Dell Diagnostics" on page 83).

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS—

•Reseat the memory modules (see "Memory Problems" on page 97) to ensure that your computer is successfully communicating with the memory.

•Ensure that you are following the memory installation guidelines (see "Memory Problems" on page 97).

•Run the Dell Diagnostics (see "Dell Diagnostics" on page 83).

Network Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 163) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Troubleshooting

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Dell PP24L manual Memory Problems, Network Problems

Contents

User’s Guide September HN566 Contents Using the Keyboard Setting Up and Using Networks Using Cards Troubleshooting Intel Active Management Technology System Setup Program Reinstalling Software Dell QuickSet Traveling With Your Computer Support.dell.com Finding InformationWhat Are You Looking For? Find It Here What Are You Looking For? Dell Support Website support.dell.com Dell QuickSet Help Front View About Your ComputerV I C E S T a T U S L I G H T S Light is flashing Y B O a R D S T a T U S L I G H T S Left Side View Disables wireless devices Right Side View Back View Connects serial devices, such as a mouse or handheld device Bottom View About Your Computer About Your Computer Microsoft Windows XP Start the Files and Settings Transfer WizardTransferring Information to a New Computer Click Start→ Files and Settings Transfer Wizard Easy Transfer Cable for Windows Vista Microsoft Windows VistaTransferring Information to a New Computer Battery Performance Using a BatteryCharge Gauge Checking the Battery ChargeDell QuickSet Battery Meter Microsoft Windows Power MeterCheck the Battery Health Conserving Battery PowerLow-Battery Warning Check the Battery ChargeHibernate Mode Power Management ModesStandby and Sleep Mode Windows XP Configuring Power Management SettingsCharging the Battery Accessing Power Options PropertiesReplacing the Battery Battery Errors Storing a BatteryUsing a Battery Numeric Keypad Using the KeyboardKey Combinations Touch Pad Mouse Properties window Changing the Track Stick CapCustomizing the Touch Pad and Track Stick Using the Keyboard Using the Keyboard Using the Ambient Light Sensor Using the DisplayAdjusting Brightness Switching the Video Image Under Pick a category, click Appearance and Themes Setting Display Resolution and Refresh RateDual Independent Display Mode Swapping Primary and Secondary Displays Click the Settings tab→ Advanced→ Displays tabConnecting a Network or Broadband Modem Cable Setting Up and Using NetworksSelect an option under Choose a connection option Wireless Local Area NetworkWhat You Need to Establish a Wlan Connection Order Confirmation for Your Computer Checking Your Wireless Network CardRight-clickWireless Network Connection Click Properties Start Button and Connect To OptionConnecting to a Wlan Completing the Connection to the Wlan Determining the Wireless Network Device ManagerClick Start→ Connect To→ Manage wireless networks Help and SupportMobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband NetworkClick Start→ All Programs→ Dell Wireless Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network LocatorLocation Profile Settings General Mobility Settings Microsoft Windows Firewall Setting Up and Using Networks Playing Media Using MultimediaDVD player includes the following basic buttons Copying Media How to Copy MediaUsing Blank Media Media Type Read Write Rewritable Helpful TipsAdjusting the Volume Microsoft Windows Vista Operating System Adjusting the PictureUnder Personalization, click Adjust Screen Resolution Microsoft Windows XP Operating SystemCard Types Using CardsPC Card Installing a PC Card or ExpressCardExtended Cards Removing a Card or Blank Using Cards Smart Card Securing Your ComputerSecurity Cable Lock About Smart Cards Installing a Smart CardPasswords Type of Password Features About PasswordsUsing a Primary or System Password Using a Hard Drive Password Using an Administrator PasswordTrusted Platform Module TPM Enabling the TPM FeatureActivating the Security Management Software Using the Security Management SoftwareSecurity Management Software Computer Tracking SoftwareIf Your Computer Is Lost or Stolen Touch Pad Cleaning Your ComputerCleaning a Non-Optical Mouse Computer, Keyboard, and DisplayCDs and DVDs Cleaning an Optical MouseFloppy Drive Diagnostic Light Codes During Post TroubleshootingDiagnostic Lights Light Pattern Suggested ResolutionWhen to Use the Dell Diagnostics Dell Technical Update ServiceDell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Option Function Dell Diagnostics Main MenuTab Function Accessing the Dell Support UtilityDell Support Utility Double-Clicking the Dell Support Icon Drive ProblemsClick Dell Support and point to Dell Support Settings Clicking the Dell Support IconIf you hear an unfamiliar scraping or grinding sound Media drive problemsHard drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Error Messages Troubleshooting Troubleshooting Click Add or Remove Programs Click Printers and Other Hardware Ieee 1394 Device ProblemsKeyboard Problems External Keyboard problemsComputer stops responding Lockups and Software ProblemsUnexpected characters Computer does not start upClick Task Manager Other software problemsProgram stops responding or crashes repeatedly Solid blue screen appearsNetwork Problems Memory ProblemsIcon on the Windows Wireless Local Area Network WlanMobile Broadband Wireless Wide Area Network GeneralPower Problems PC Card Problems100 Ensuring Sufficient Power for Your ComputerDocking Power Considerations Docking While the Computer Is Running101 Printer ProblemsScanner Problems AC Power Loss While the Computer Is Docked102 Sound and Speaker ProblemsNo sound from integrated speakers No sound from external speakers103 Touch Pad or Mouse ProblemsNo sound from headphones Click Appearance and Themes Video and Display ProblemsIf the display is blank If the display is difficult to read105 If only part of the display is readableTroubleshooting 107 IAMT FeaturesIntel Active Management Technology Select Return to Previous Menu twice Accessing iAMT setupOut-of-Band Management Turning off iAMT109 Unsupported AMT FeaturesUSB Provisioning Intel Active Management Technology 111 System Setup ProgramViewing the System Setup Screens OverviewDiskette Drive Modular bay HDD Internal HDD Optical Drive System Setup ScreensChanging the Boot Sequence Commonly Used Options113 Performing a One-Time BootChanging Printer Modes Changing COM PortsSystem Setup Program Identifying Drivers Reinstalling SoftwareWhat Is a Driver? Drivers116 Reinstalling Drivers and UtilitiesInstalling Drivers in the Correct Order Using Windows Device Driver Rollback117 Using the Drivers and Utilities MediaClick the Drivers tab→ Roll Back Driver 118 Manually Reinstalling DriversMicrosoft Windows XP Using the Hardware Troubleshooter ToolUsing Microsoft Windows System Restore Restoring Your Operating SystemEnabling System Restore 120 Starting System RestoreUndoing the Last System Restore 121 Using the Operating System MediaReinstalling Windows Before You Begin122 Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended Tools124 Before Working Inside Your Computer125 Hinge Cover126 Keyboard127 Internal Card With Bluetooth Wireless Technology128 Coin-Cell Battery129 Memory130 131 132 133 134 Wireless Local Area Network Wlan Card135 136 137 Mobile Broadband Card138 139 140 Subscriber Identity Module SIM Card141 Hard Drive142 Media BayRemoving Media Bay Devices 143 FCM Flash Cache Module144 145 Adding and Replacing Parts 147 Dell QuickSetDell QuickSet 149 Traveling With Your ComputerIdentifying Your Computer Packing the Computer150 Travel TipsTraveling by Air System Information Specifications151 ProcessorMemory Ports and Connectors152 PCI-E CardVideo 153Communications Display 154Audio Touch Pad Battery155 KeyboardAC Adapter 156Environmental 157Fingerprint Reader optional PhysicalSpecifications 159 Technical Support and Customer ServiceGetting Help Obtaining Assistance160 DellConnect Online Services161 Problems With Your OrderAutoTech Service Automated Order-Status Service162 Before You Call163 Diagnostics Checklist164 Contacting DellVisit support.dell.com 165 AppendixFCC Notice U.S. Only FCC Class B166 Macrovision Product Notice167 Glossary168 Product ID169 170 171 172 Module bay See media bay173 174 175 Video resolution See resolution176