4Click the Modems tab.
5Click the COM port for your modem.
6Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET—Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.
SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.
Error Messages
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 163) as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
AUXILIARY DEVICE FAILURE—The touch pad, track stick, or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. If the problem persists, contact Dell (see "Obtaining Assistance" on page 159).
BAD COMMAND OR FILE NAME—Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.
CACHE DISABLED DUE TO FAILURE—The primary cache internal to the microprocessor has failed. Contact Dell (see "Obtaining Assistance" on page 159).
CD DRIVE CONTROLLER FAILURE—The CD drive does not respond to commands from the computer (see "Dell Support Utility" on page 86).
DATA ERROR—The hard drive cannot read the data (see "Dell Support Utility" on page 86).
DECREASING AVAILABLE MEMORY—One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory Problems" on page 97).
DISK C: FAILED INITIALIZATION—The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 83).
