Dell PP36 guide

Error Messages	33
Dell Diagnostics	38
Solving Problems	40
Power Problems	41
Memory Problems	42
Lockups and Software Problems	43
Dell Technical Update Service	45
Dell Support Utility	45

5 Reinstalling Software	47
Drivers	47
Identifying Drivers	47
Reinstalling Drivers and Utilities	47
Restoring Your Operating System	50
Using Microsoft® Windows® System Restore . . .	50
Using Dell™ Factory Image Restore	52
Using the Operating System Media	53
Using the Operating System Media	55

6Finding Information . . . . . . . . . . . . . . . . 57

7Getting Help . . . . . . . . . . . . . . . . . . . . . . 59

Obtaining Assistance	59
Technical Support and Customer Service	60
DellConnect™	60
Online Services	60
AutoTech Service	61
Automated Order-Status Service	61

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Contents

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Dell PP36 manual Lockups and Software Problems Dell Technical Update Service

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Returning Items for Warranty Repair or Credit Contents About Your Computer Front View Back View Battery Removal Wireless Switch Setting Up Your Computer Quick Setup Setting Up Your Computer Connecting to the Internet Microsoft Windows XP Operating System Setting Up Your Internet ConnectionClick Start→Internet Explorer→Connect to the Internet Transferring Information to a New Computer Microsoft Windows VistaMicrosoft Windows XP Operating System Microsoft Windows Vista Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Specifications O2MICRO OZ129 USB Lvds Wxga TrueLife Vostro Wxga Keyboard Number of keys Cell, 6 cell, and 8 cell Reduced under certain power-intensive Page Physical Weight Specifications Troubleshooting Power LightsTools Beep Codes Code Description Suggested Remedy Repetitive Error Messages T a Error The hard drive cannot read the data Troubleshooting Troubleshooting Troubleshooting Click Uninstall Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Lockups and Software Problems Computer does not start upComputer stops responding Program stops responding Other software problems Windows XPWindows Vista Solid blue screen appears Dell Technical Update Service Accessing the Dell Support UtilityClick Start→All Programs→Dell Support→Dell Support Settings Dell Support Utility Clicking the Dell Support Icon Double-Clicking the Dell Support Icon Reinstalling Software Reinstalling Drivers and UtilitiesDrivers Identifying Drivers Using the Drivers and Utilities Media Properties Click the Drivers tab→Roll Back Driver Manually Reinstalling Drivers At the Welcome Dell System Owner screen, click Next Using Microsoft Windows System Restore Restoring Your Operating System Starting System Restore Windows Vista Undoing the Last System Restore Windows Vista Using Dell Factory Image Restore Enabling System RestoreDell Factory Image Restore Windows Vista Only Select Repair Your Computer Click Dell Factory Image Restore Using the Operating System MediaBefore you Begin Reinstalling Windows Windows Vista Dell Factory Image Restore Using the Operating System Media Reinstalling Windows Your call when contacting support Finding Information Warranty information Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service Product Information Returning Items for Warranty Repair or Credit Before You CallPage Contacting Dell Visit support.dell.com Index Index Index Index