Technical Support and Customer Service | Dell PP36 manual

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 62, and then see the contact information for your region or go to support.dell.com.

DellConnect™

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

•Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)

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Getting Help

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Dell PP36 manual Technical Support and Customer Service, DellConnect Online Services

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Returning Items for Warranty Repair or Credit Contents About Your Computer Front View Back View Battery Removal Wireless Switch Setting Up Your Computer Quick Setup Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows XP Operating SystemClick Start→Internet Explorer→Connect to the Internet Transferring Information to a New Computer Microsoft Windows VistaMicrosoft Windows XP Operating System Microsoft Windows Vista Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Specifications O2MICRO OZ129 USB Lvds Wxga TrueLife Vostro Wxga Keyboard Number of keys Cell, 6 cell, and 8 cell Reduced under certain power-intensive Page Physical Weight Specifications Troubleshooting Power LightsTools Beep Codes Code Description Suggested Remedy Repetitive Error Messages T a Error The hard drive cannot read the data Troubleshooting Troubleshooting Troubleshooting Click Uninstall Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Lockups and Software Problems Computer does not start upComputer stops responding Program stops responding Other software problems Windows XPWindows Vista Solid blue screen appears Dell Technical Update Service Accessing the Dell Support UtilityClick Start→All Programs→Dell Support→Dell Support Settings Dell Support Utility Clicking the Dell Support Icon Double-Clicking the Dell Support Icon Reinstalling Software Reinstalling Drivers and UtilitiesDrivers Identifying Drivers Using the Drivers and Utilities Media Properties Click the Drivers tab→Roll Back Driver Manually Reinstalling Drivers At the Welcome Dell System Owner screen, click Next Using Microsoft Windows System Restore Restoring Your Operating System Starting System Restore Windows Vista Undoing the Last System Restore Windows Vista Using Dell Factory Image Restore Enabling System RestoreDell Factory Image Restore Windows Vista Only Select Repair Your Computer Using the Operating System Media Click Dell Factory Image RestoreBefore you Begin Reinstalling Windows Windows Vista Dell Factory Image Restore Using the Operating System Media Reinstalling Windows Your call when contacting support Finding Information Warranty information Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service Product Information Returning Items for Warranty Repair or Credit Before You CallPage Contacting Dell Visit support.dell.com Index Index Index Index