Dell PP36 Lockups and Software Problems, Computer does not start up, Computer stops responding

Models: PP36

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Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.

The computer does not start up

E N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T

The computer stops responding

NOTICE: You may lose data if you are unable to perform an operating system shutdown.

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.

A program stops responding

E ND THE PROGRAM

1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.

2Click the Applications tab.

3Click to select the program that is no longer responding.

4Click End Task.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a CD or DVD.

C HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.

Troubleshooting

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Dell PP36 Lockups and Software Problems, Computer does not start up, Computer stops responding, Program stops responding