Getting Help, Obtaining Assistance | Dell PP36 guide

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Solving Problems" on page 40for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 38 for procedures on how to run Dell™ Diagnostics.

3Fill out the "Diagnostics Checklist" on page 63.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 60 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 64.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 60.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Getting Help

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Dell PP36 manual Getting Help, Obtaining Assistance

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Returning Items for Warranty Repair or Credit Contents Front View About Your Computer Back View Battery Removal Wireless Switch Quick Setup Setting Up Your Computer Setting Up Your Computer Connecting to the Internet Click Start→Internet Explorer→Connect to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Operating System Microsoft Windows Vista Transferring Information to a New ComputerMicrosoft Windows Vista Microsoft Windows XP Operating System Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Specifications O2MICRO OZ129 USB Lvds Wxga TrueLife Vostro Wxga Keyboard Number of keys Cell, 6 cell, and 8 cell Reduced under certain power-intensive Page Physical Weight Specifications Beep Codes TroubleshootingPower Lights Tools Code Description Suggested Remedy Repetitive T a Error The hard drive cannot read the data Error Messages Troubleshooting Troubleshooting Troubleshooting Click Uninstall When to Use the Dell Diagnostics Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Program stops responding Lockups and Software ProblemsComputer does not start up Computer stops responding Solid blue screen appears Other software problemsWindows XP Windows Vista Dell Support Utility Dell Technical Update ServiceAccessing the Dell Support Utility Click Start→All Programs→Dell Support→Dell Support Settings Double-Clicking the Dell Support Icon Clicking the Dell Support Icon Identifying Drivers Reinstalling SoftwareReinstalling Drivers and Utilities Drivers Properties Click the Drivers tab→Roll Back Driver Using the Drivers and Utilities Media At the Welcome Dell System Owner screen, click Next Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System Restore Undoing the Last System Restore Windows Vista Starting System Restore Windows Vista Select Repair Your Computer Using Dell Factory Image RestoreEnabling System Restore Dell Factory Image Restore Windows Vista Only Before you Begin Using the Operating System MediaClick Dell Factory Image Restore Windows Vista Dell Factory Image Restore Reinstalling Windows Using the Operating System Media Reinstalling Windows Finding Information Your call when contacting support Warranty information Obtaining Assistance Getting Help DellConnect Online Services Technical Support and Customer Service Product Information Problems With Your OrderAutoTech Service Automated Order-Status Service Before You Call Returning Items for Warranty Repair or CreditPage Visit support.dell.com Contacting Dell Index Index Index Index