For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 158).

NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready.

The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:

Tab

Function

 

 

Results

Displays the results of the test and any

 

error conditions encountered.

 

 

Errors

Displays error conditions encountered,

 

error codes, and the problem description.

 

 

Help

Describes the test and any requirements for

 

running the test.

 

 

Configuration

Displays your hardware configuration for

 

the selected device.

 

The Dell Diagnostics obtains configuration

 

information for all devices from the system

 

setup program, memory, and various internal

 

tests, and it displays the information in the

 

device list in the left pane of the screen.

 

The device list may not display the names of

 

all the components installed on your computer

 

or all devices attached to your computer.

 

 

Parameters

Allows you to customize the test by

 

changing the test settings.

 

 

Dell Support Center

The Dell Support Center provides service, support and system-specific information. For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com.

Computers purchased on June 26, 2007, and later are pre-installed with Dell Support Center.

Troubleshooting

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Dell PP28L, RU335 owner manual Dell Support Center