Drive Problems, Optical drive problems | Dell PP28L, RU335 specification

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Fill out the "Diagnostics Checklist" on page 157 as you complete these checks.

E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E —

•Click Start and click Computer.

If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TE S T T H E D R I V E —

•Insert another floppy disk, CD, DVD, or BD to eliminate the possibility that the original media is defective.

•Insert a bootable floppy disk and restart the computer.

C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 172.

E N S U R E T H A T T H E CD, DVD O R BD M E D I A I S S N A P P E D O N T O T H E S P I N D L E C H E C K T H E C A B L E C O N N E C T I O N S

R U N T H E H A R D W A R E T R O U B L E S H O O T E R — See "Troubleshooting Software and Hardware Problems in the Windows Vista® Operating System" on page 121.

R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 89.

Optical drive problems

NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Problems writing to an optical drive

C L O S E O T H E R P R O G R A M S — CD-RW, DVD+/-RW, and BD-RE drives must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the drive.

TU R N O F F S L E E P S T A T E I N W I N D O W S B E F O R E W R I T I N G T O A CD/DVD/BD

D I S C — See "Using the Sleep Power State" on page 47 for information on Sleep state.

Troubleshooting

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Dell PP28L, RU335 owner manual Drive Problems, Optical drive problems, Problems writing to an optical drive

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell XPS M1530 September RU335 Contents Using the Keyboard and Touchpad Copying CD, DVD, and Blu- ray Disc BD Using the Memory Card Reader Securing Your Computer Mail, Modem, and Internet Problems 112 129 Adding and Replacing Parts 151 Traveling With Your Computer Glossary Drivers and Utilities Media Finding Information Setup Diagram Site Dell Support Utility Operating System Media Finding Information Connecting to the Internet Setting Up Your Computer Setting Up Your Internet Connection Transferring Information to a New Computer Setting Up a PrinterPrinter Cable Connecting a USB Printer Surge Protectors Power Protection DevicesLine Conditioners Uninterruptible Power Supplies Front View About Your Computer Dual digital microphones About Your Computer V I C E S T a T U S L I G H T S Page About Your Computer Left Side View Hdmi connector Ieee 1394a connector Security cable slot About Your Computer Right Side View USB C O N N E C T O R Back View Battery Air vent About Your Computer Bottom View Battery Battery release latch Battery charge/health gauge Numeric Keypad Using the Keyboard and TouchpadKey Combinations Adjusting Keyboard Settings Power ManagementMicrosoft Windows Logo Key Functions Dell QuickSet Key Combinations Touch Pad Customizing the Touch Pad Adjusting Brightness Using the Display Setting Display Resolution and Refresh Rate Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery Charge Charge Gauge Microsoft Windows Battery Meter Low-Battery Warning Conserving Battery PowerConfiguring Power Management Settings Using the Sleep Power State Charging the Battery Replacing the Battery Storing a Battery Using a Battery Playing Media Using Multimedia DVD player includes the following basic buttons Playing Media Using Dell Travel Remote Skip Forward Copying CD, DVD, and Blu-ray Disc BD Media How to Copy a CD, DVD or BD CD-Writable/DVD-ROM Drives Using Blank CD, DVD, and BD Media Blu-ray Drives Helpful Tips Adjusting the Volume Using Dell MediaDirect Adjusting the Picture Connecting Your Computer to a TV or Audio Device Green component video-output Hdmi Video and Standard Audio Component Video and Standard Audio Standard audio cable Composite Video and Standard Audio Composite video cable Enabling the Display Settings for a TV Using Multimedia Accessing the Camera’s Help File Using the Camera Creating a Picture or a Video Manually Adjusting the Camera Settings ExpressCard Blanks Using ExpressCards Removing an ExpressCard or Blank Installing an ExpressCard Installing a Memory Card Using the Memory Card ReaderMemory Card Blanks Removing a Memory Card or Blank Connecting a Network or Broadband Modem Cable Setting Up and Using Networks Checking Your Wireless Network Card Wireless Local Area Network WlanWhat You Need to Establish a Wlan Connection Setting Up and Using Networks Setting Up and Using Networks Completing the Connection to the Wlan Connecting to a Wlan Mobile Broadband/Wireless Wide Area Network Wwan Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator Setting Up and Using Networks Security Cable Lock Securing Your Computer Fingerprint Reader Passwords If Your Computer Is Lost or Stolen Computer Tracking Software Securing Your Computer Dell Technical Update Service TroubleshootingDell Diagnostics During the assessment, answer any questions that appear Press and hold the Fn key while powering the computer on Insert your Drivers and Utilities media Option Function Dell Support Center Dell Support Dell PC CheckUp Dell PC Tune-Up DellConnect Dell Network Assistant Optical drive problems Drive ProblemsProblems writing to an optical drive Hard drive problems Mail, Modem, and Internet Problems Troubleshooting Error Messages 101 Do not use these characters in filenames 102 103 Drive and try again Ieee 1394 Device Problems ExpressCard ProblemsContact the ExpressCard manufacturer 105 External Keyboard problems Keyboard ProblemsShut down the computer Disconnect the external keyboard 106 Unexpected characters Lockups and Software ProblemsComputer does not start Computer stops responding Menu to access Dell MediaDirect Help Dell MediaDirect problemsProgram stops responding or crashes repeatedly Solid blue screen appears 109 Other software problems Network Problems Memory ProblemsRun the Dell Diagnostics see Dell Diagnostics on 110 Mobile Broadband Wireless Wide Area Network Wwan Power Problems111 Printer Problems 113 Scanner Problems Disable mute or re-enable the integrated speakers Sound and Speaker ProblemsNo sound from integrated speakers No sound from external speakers Touch Pad or Mouse Problems Remote Control ProblemsNo sound from headphones 115 If the display is blank Video and Display Problems116 Glare, which can cause poor picture quality If the display is difficult to read117 Drivers What Is a Driver?If only part of the display is readable Identifying Drivers 119 Reinstalling Drivers and Utilities Using the Drivers and Utilities Media 121 Manually Reinstalling Drivers 122 Restoring Your Microsoft Windows Vista Operating System 123 Using Windows Vista System Restore Troubleshooting 125 Restoring the Computer to the Default Factory Configuration Before You Begin Using the Operating System Media 127 128 Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer Before Working Inside Your Computer 131 Hard Drive Removing the Hard Drive Returning a Hard Drive to Dell Replacing the Hard Drive133 Removing the Center Control Cover and Hinge Covers Center Control Cover and Hinge Covers134 135 Replacing the Center Control Cover and Hinge Covers Keyboard Removing the Keyboard Follow the procedures in Before You Begin on137 Replacing the Keyboard MemoryRemoving the Memory Module 138 139 Replacing the Memory Module 141 Subscriber Identity Module Wireless Mini-Cards 143 Removing a Wlan Card Replacing a Wlan Card 145 Removing a Mobile Broadband or Wwan Card Disconnect the two antenna cables from the Wwan card Replacing a Wwan Card Flash Cache ModuleRemoving the FCM 147 Remove the M2 x 3-mm securing screw Remove the FCM Replacing the FCM Removing the Card Internal Card With Bluetooth Wireless Technology149 Replacing the Card Identifying Your Computer Traveling With Your ComputerPacking the Computer Traveling by Air Travel Tips152 Obtaining Assistance Getting Help153 DellConnect Online Services Technical Support and Customer Service AutoTech Service Problems With Your OrderAutomated Order-Status Service Product Information Before You Call Returning Items for Warranty Repair or Credit156 157 Contacting Dell 159 Specifications 160 USB 161 Lvds 162 163 164 165 166 167 168 Appendix Using the System Setup Program169 System Setup Screen Viewing the System Setup ScreenCommonly Used Options 171 Computer, Keyboard, and Display Cleaning Your Computer Mouse Touch PadMedia 173 174 Dell Technical Support Policy U.S. Only FCC Notice U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals FCC Class B 176 Macrovision Product Notice 177 Glossary 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 Index Index 197 Index 199 Index