Dell ST2010-BLK appendix Product Specific Problems, Dell Soundbar Problems

Image retention from a static image left on the monitor for a long period of time

Faint shadow from the static image displayed appears on the screen

•Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes).

•Alternatively, use a dynamically changing screensaver.

Product Specific Problems

Specific Symptoms	What You Experience		Possible Solutions
Screen image is too small	Image is centered on screen,	•	Check the Scaling Ratio setting in Image Setting OSD
	but does not fill entire viewing	•	Reset the monitor to Factory Settings.
	area
Cannot adjust the monitor with	OSD does not appear on the	•	Turn off the monitor, unplug the power cord, and then plug back and turn on the
the buttons on the front panel	screen		monitor.
No Input Signal when user	No picture, the LED light is	•	Check the signal source. Ensure the Computer is not in the power saving mode by
controls are pressed	white. When you press any		moving the mouse or pressing any key on the keyboard.
	one of the four buttons on the	•	Check whether the signal cable is plugged in properly. Re-plug the signal cable if
	side, the message "No VGA		necessary.
	cable ", or "No HDMI Cable	•	Reset the computer or video player.
	"appears
The picture does not fill the	The picture cannot fill the	•	Due to different video formats (aspect ratio) of DVDs, the monitor may not show the full
entire screen.	height or width of the screen		screen.
		•	Run the built-in diagnostics.

NOTE: When choosing HDMI, Auto Adjust function is not available.

Dell™ Soundbar Problems

Common Symptoms	What You Experience		Possible Solutions
No Sound	No power to Soundbar - the	•	Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
	power indicator is off		the power indicator (green LED) on the front of the Soundbar is illuminated.
		•	Confirm that the power cable from the Soundbar is plugged into the adaptor.
No Sound	Soundbar has power - power	•	Plug the audio line-in cable into the computer's audio out jack.
	indicator is on	•	Set all Windows volume controls to their maximum
		•	Play some audio content on the computer (i.e. audio CD, or MP3).
		•	Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
		•	Clean and reseat the audio line-in plug.
		•	Test the Soundbar using another audio source (i.e.portable CD player).
Distorted Sound	Computer's sound card is used	•	Clear any obstructions between the Soundbar and the user.
	as the audio source	•	Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
		•	Set all Windows volume controls to their midpoints.
		•	Decrease the volume of the audio application.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
			setting.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).
Distorted Sound	Other audio source is used	•	Clear any obstructions between the Soundbar and the user.
		•	Confirm that the audio line-in plug is completely inserted into the jack of the audio
			source.
		•	Decrease the volume of the audio source.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
			setting.
		•	Clean and reseat the audio line-in plug.
Unbalanced Sound Output	Sound from only one side of	•	Clear any obstructions between the Soundbar and the user.
	Soundbar	•	Confirm that the audio line-in plug is completely inserted into the jack of the sound card
			or audio source.
		•	Set all Windows audio balance controls (L-R) to their midpoints.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume	Volume is too low	•	Clear any obstructions between the Soundbar and the user.
		•	Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
			setting.
		•	Set all Windows volume controls to their maximum.
		•	Increase the volume of the audio application.
		•	Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).

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