Problem

Possible Solution

 

 

No audio

1 Ensure the green audio cable is connected to

 

 

audio connector on the TV and on the computer.

 

 

For the location of the connector on the TV see,

 

 

"Using VGA" on page 20." See your computer

 

 

documentation for the location of connectors

 

 

on your computer.

 

 

Do not connect the audio cable to the headphone

 

 

jack.

 

2

Ensure the volume on the computer is not muted.

 

3

Verify that sound on your computer is working

 

 

by checking the speakers. See your computer

 

 

documentation for information on

 

 

troubleshooting your computer.

 

4

Disconnect the TV from the computer and test

 

 

to see if the TV volume works.

PIP/POP/PBP not working

1 Ensure the settings in the OSD are properly set.

 

 

Press Menu to enter the OSD, and select

 

 

PIP/POP/PBP.

 

2

Swap the video and audio source.

No video

NOTE: If you see a self-test, it means there is a

 

problem with your video card or you are using the

 

wrong input source.

 

1

Ensure the TV is turned on.

 

2

Verify that all the cables are properly connected

 

 

to the TV, including the power cable.

 

3

Check to see if there is a blue or amber light on

 

 

the lower, right-hand corner of the TV. A blue light

 

 

indicates the TV is on. An amber light, means the

 

 

TV is in power save mode.

 

4

Ensure VGA is selected in the Input Select menu.

 

 

See "Input Select Menu" on page 30 for more

 

 

information.

 

5

Reconnect the computer.

 

6

Connect another device that you know is working

 

 

properly.

 

7

Reset the original factory defaults. Press Menu on

 

 

the remote control, select Setup, and then select

 

 

Factory Reset.

 

 

 

Troubleshooting Your TV

45

Page 46
Image 46
Dell W2600 Problem Possible Solution No audio, Using VGA on page 20. See your computer, On your computer, Jack, No video