Denon DBP-2012UDCI owner manual Troubleshooting, GGeneralH, GVideoH, Disc is in black

ENGLISH

Troubleshooting

If a problem occurs, firstly check the following:

1.Are the connections correct?

2.Is the set being operated as described in the owner’s manual?

3.Are other components operating properly?

If this unit does not operate properly, check the items listed in the table below. If the problem continues there may be a malfunction.

In this case, disconnect the power immediately and contact your retail outlet.

GGeneralH

Symptom	Cause/Solution	Page
Power does not turn	• Check if the power cord is properly connected.	6
on.	• Plug the power supply cord into the power outlet.	6
	• The safety protection device may be activated. Unplug the power	6
	cord once, and wait for 5-10 seconds and then plug it in again.
Playback does not	• Is there condensation inside the player or on the disc? (Let it sit for	3
start even when 1 is	1 to 2 hours with the power off.)
pressed, or starts but	• When the disc is scratched or contaminated with fingerprints, the	51
stops immediately.	disc may not play correctly. Clean the disc or replace with a non-
	scratched disc.
	• Is the disc loaded upside-down? Load the disc properly, with the	7
	side to be played face down.
	• Is an unplayable disc loaded?	48
	• No disc is inserted. Insert a disc.	7
No return to start-up	• There may be an internal error. Set the power to standby, wait	6
screen when a disc	awhile, then turn the power back on.
is removed.
Buttons do not work	• Operations may not be permitted by the disc.	16
or the unit stops	• The safety protection device may be activated. Unplug the power	6
responding.	cord once, and wait for 5-10 seconds and then plug it in again.
	• Refer to the instructions of the disc.	–
The camera angle	• If the multiple angles are not recorded in a BD-Video or DVD-	23
does not switch.	Video, the camera angle cannot be switched. Also, multiple angles
	may only be recorded for specific scenes.
Playback does not	• Playback may be prohibited by the viewing restriction setting.	38
start when a title is	Check the “Ratings” setting on the GUI menu.
selected.
I have forgotten the	• On the GUI menu, perform the “System” – “Initialize” procedure.	37
password for the
rating level.

GVideoH

Symptom	Cause/Solution	Page
No picture appears.	• Switch the TV’s input setting to the external input connected to	6
	the player.
	• Is the Pure Direct function set to “Pure Direct 1” or “Pure Direct	24
	2”? Set it to “Off”.
	• Check the connection of the video/component video cable.	11, 12
	• Is it set to “24p Output On” by pressing HDMI MODE on the	25
	remote control? If so, no video signals are output from the video
	and component video terminals during playback of certain discs.
	• Does the setting of resolution on the match the connected device’s	25
	resolution?
	• Is the resolution is set according to the connected device by	25
	pressing RESOLUTION on the remote control? Make settings for
	resolution.
	• The video cable is not connected securely. Connect the video cable	11 – 13
	securely.
	• The HDMI OUT connector is probably connected to a DVI IN	13, 53
	connector of equipment. DVI connection does not support HDCP
	and the video is not output correctly.
The picture is not	• The picture may be slightly disturbed right after fast-forwarding or	20
displayed or is	reversing. This is not a malfunction.
disrupted.	• Connect the unit’s video/component video output either directly to	13
The picture of a BD-	the TV or to the TV via the AV receiver. Do not connect via a VCR,
Video or DVD-Video	(video cassette recorder). Some discs include copy prohibit signals,
disc is in black and	and when such discs are played via a VCR the copy guard system
white.	may disrupt the picture.
	• Is a disc that is not compatible with the player or a disc with a	48
	different region number loaded? (This player supports region code
	“A” for BD-Video discs, “1” or “ALL” for DVD-Video discs.)
The picture freezes	• If a disc is scratched or contaminated with fingerprints, the disc	51
momentarily during	may not play correctly. Clean the disc or replace with a non-
playback.	scratched disc.
	• There may be a problem with the data recorded on the disc.	48
Subtitles are not	• Subtitles cannot be displayed for BD-Video, DVD-Video or DivX®	23
displayed.	files that do not contain subtitles.
	• Is the subtitle setting “Off”? Use the disc menu or SUBTITLE to	23
	set the subtitles to display.

56