Denon DBP-2012UDCI owner manual GDiscH, GNetwork H, GBD-LiveH

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GDiscH

Symptom		Cause/Solution				Page
A playable disc is not	• The pickup lens may be dirty. Before requesting servicing, try					–
read.	cleaning the laser pickup with a commercially available lens
	cleaner. (Do not use a cleaner with a brush because it may
	damage the lens.)
A disc cannot be	• The finalizing procedure after recording has not been performed					48
played back.	correctly. Finalize a disc properly.
GNetworkH
Symptom		Cause/Solution				Page
Cannot connect to the	• The LAN cable is not connected. Correct the network connections.					30
network.	• The IP address is incorrect. Correct the network settings.					39
	• The connection	has been	blocked		by the firewall. Allow	30
	communication with the unit.
Can not find the server	• The server is not running. Start the server.					32
	• The server has not authenicated the unit. Authenticate the unit on					30
	the server side.
	• The unit does not recognize the server. Obtain the server list					32
	again.
The media player does	• There is a large number of files			in the list and processing takes		49
not respond.	time. Wait until the process finishes.
	• Multiple servers are starting or updating information. Wait until					–
	the process finishes.
	• The media player no longer responds to operations. Press dlna					32
	search on the media player menu.
Cannot obtain the file	• The server is creating the file		list. It may take some time for the			–
list.	server to create the file list. If that is the case, wait until the list
	creation has finished.
	• The number of files that can be registered by the server has been					–
	exceeded. Limit the number of files				formats to the range that
	can be registered by the server. For details, see the server's user
	guide.
	• Characters that are not supported by the server are used in areas					–
	such as the file	name. Limit the number of files formats to the
	range that can be registered by the server. For details, see the
	server's user guide.
Can not play DRM-	• The server does not support DRM. Connected to a server that					49
protected files.	does support DRM.
	• The server has not obtained the DRM license. Obtain the DRM					49
	license on the server side in advance.
Takes time to play or	• The file size is large. This is not a			malfunction.		49
change to the next	• DRM-proteced content is being played. This is not a malfunction.					49
file.
Takes time for the file	• There is a large number of files			in the list. During random play,		–
list to display.	the larger the number of files		in the server, the longer it takes to
	display the file list. Reduce the number of connected servers or
	reduce the number of files registered				on the server.

Symptom		Cause/Solution	Page
Cannot play	even	• The server does not support this file format. Only files whose	49
though the file format		formats are supported by both the unit and the server can be
is supported	for	played. See the server's user guide.
playback.		• There is not enough network bandwidth. Communication in a	30, 34
		network may become congested, Stop the communication of the
		other devices, or redesign your network environment.
Playback breaks up.		• The file bit rate is too high. Communication in a network may	49
		become congested, Stop the communication of the other devices,
		or redesign your network environment.
GBD-LiveH
Symptom		Cause/Solution	Page
BD-Live function		• Network connection is not established. Perform the connection	39
does not work.		test. If “Network is FAILED.” is displayed in the test, check the
		network cable connection and settings.
		• When the BD-LIVE™ function is used, the line speed of the	18
		broadband being used is not sufficient. Consult with the Internet
		Service Provider (ISP) and change it to the speed recommended
		for using a broadband line.
		• Check if the disc has support for BD-LIVE™.	–
		• If the BD-LIVE™ function does not work even after data is	37
		downloaded into a USB memory device, reformat the USB
		memory device on this unit.
		• The “BD-LIVE Connection” setting of “Network” menu is set to	39
		“Prohibited”. Set it to “Permitted”.
Cannot play BD-		• The content downloaded to the built-in memory or USB memory	18
LIVE™ video.		device are provided as a part of the BD-Video content by the video
		company who recorded the disc. You cannot copy BD-LIVE™
		video or audio content into a USB memory device and play that
		USB memory device independently on equipment other than this
		unit.

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